Job Title: Helpdesk Coordinator Location: Edinburgh, Loanhead EH20 Rate: £24,000 - £27,000 Type: Full-time | Permanent Start Date: ASAP Innotech Partners are collaborating with an established contractor specializing in design, installation, and maintenance services for electrical, heating, plumbing, fire, and security systems. They are seeking an enthusiastic Helpdesk Coordinator to join them on a permanent full-time basis. If successful, you will be joining a progressive company within a team of around 130 engineers and office-based staff working across Wiltshire and the surrounding counties. The standard hours are 42 hours a week, Monday - Friday, with ample opportunities for overtime if desired. Role Duties Serve as the primary point of contact for helpdesk inquiries, providing support to clients and internal staff. Maintain and manage electronic and hard copy filing systems for helpdesk tickets and contracts. Archive completed helpdesk tickets in the appropriate electronic folders. Coordinate with engineers to dispatch work orders and track their completion. Obtain and place material/sub-contract purchase orders as directed. Compile and maintain Operations and Maintenance (O&M) files. Build and update asset lists from ordered materials for maintenance contracts. Compile and maintain warranty documents for plant equipment. Register new plant equipment with relevant governing bodies. Communicate vital infor...