Salary: £30,000 - 30,000 per year Requirements: Previous experience in an MSP is highly desirable Good understanding of ITIL v3/v4 best practices Ability to prioritise workloads and manage multiple tasks effectively Experience managing SLAs and KPIs to maintain high service standards Responsibilities: Overseeing incidents, requests, and problem management processes Analysing service data to identify trends and improvement opportunities Providing line management support to the Service Desk team Managing major incidents and customer escalations Taking ownership of Priority 1 and 2 tickets through to resolution Technologies: Support ITIL More: We are hiring a skilled IT Service Manager to join our fantastic MSP team in Bournemouth. In this role, you will be one of four service managers responsible for the day-to-day delivery of support services, ensuring KPI and SLA targets are achieved while managing escalations, reporting, and service improvements. We offer a competitive salary up to £34,000, a company profit share scheme, 22 days of holiday plus bank holidays, paid birthday leave, additional annual leave based on performance, private medical insurance including dental cover, free onsite parking, hybrid working options, and opportunities for career progression and development. This is a full-time position based just outside Bournemouth. last updated 19 week of 2026