Thrive Group are delighted to be working with our client in Bath who is actively looking to recruit an experienced Service manager to join the team on a permanent basis. What you will be doing: This is an exciting opportunity to lead a thriving Service Department and drive performance, profitability and exceptional customer satisfaction. Lead the efficient and profitable operation of the Service Department Maximise performance through labour, parts and service plan sales Plan and optimise workshop capacity to ensure productivity and quality Oversee recall programmes in line with manufacturer guidelines Monitor warranty submissions and goodwill claims with precision Drive upselling opportunities to enhance customer experience Maintain strict control of 'Work in Progress' Develop, coach and support your team to achieve the highest standards Ensure workmanship is completed on time and to outstanding quality What you will need to succeed: Has previous experience in a similar Service Management role Communicates confidently and professionally Handles challenging situations with empathy and composure Possesses strong organisational and problem-solving abilities Has good mechanical understanding Thrives in a fast-paced environment What you will receive in return: £45,000 per annum Company car Monday to Friday 08.30 to 17.30PM Company pension Employee discount Free flu jabs Free parking Health & wellbeing programme Life insurance On-site parking What you need to do next: If this position sounds of interest and you would like to be considered. Please email on sarah. elliott@ thrivegroup.co.uk or contact me on 01225 632666 to discuss further. Thrive group are acting as an Employment Agency with respect to this vacancy. If you have not heard from a consultant within 7 days, please assume you have been unsuccessful on this occasion. PRMSTH