TikTok Shop - Head of Logistics Operations, UK
TikTok Shop - Head of Logistics Operations, UK
Responsibilities
About the Team
We are looking for passionate and talented people to join our global logistics team, responsible for the overall logistics operations and performance in the UK.
Responsibilities
- Overseeing the logistics operation in the UK, including (but not limited to) import clearance, courier delivery, fulfillment warehouse, reverse logistics, and reverse warehouse;
- Responsible for end-to-end logistics performance from paid until delivered in different logistics modes;
- Responsible for logistics cost optimization;
- Building and managing key strategic relationships with Key Sellers, 3PLs, and Logistics Providers;
- As the owner of SOP, responsible for operation performance indicator (KPI), deep the root cause of issues, feedback on the expected solution, and business impact to the solution, provide short-term solution/support to the business before long fixing is in place, drive the result until change deployment;
- Conduct market and industry research, develop operation plans to address issues, and hedge risks caused by market or policy changes if needed;
- Manage day-to-day operations, track record of high performance, and team improvement.
Qualifications
Minimum Qualifications
- Bachelor’s degree or higher, preferably with a degree in engineering, science, supply chain, or operation management;
- Solid working experience in platform logistics, with experience in eCommerce companies is a plus;
- Solid understanding of the UK market's logistics ecosystem, with working experience and relationship in 3PL management, and familiar with the UK market couriers;
- Excellent understanding of any segment of logistics operation, including (but not included) data integration, first-mile pickup, parcel sorting, linehaul, courier delivery, return process, import clearance, etc.
- Solid understanding of logistics marketplace operation, governance policy and user growth;
- Excellent leadership skills, and experience in team setup and management.
Preferred Qualifications
- Solid experience designing and improving logistics experience metrics (volume, breach rate, cost, CR, NPS)
- Solid understanding of product lifecycle: Proven background and skillset to influence product development teams.
- Strong communication, negotiation, and interpersonal skills, with the ability to build and maintain positive relationships with internal and external stakeholders;
- A proactive, self-motivated, and customer-centric attitude, with the ability to work independently and as part of a team.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Full-time
Job function
* Job function
Management and Manufacturing
* Industries
Transportation, Logistics, Supply Chain and Storage
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