Ob Title: Estate Services Gardener Location: Broxbourne EN10 6AE and Enfield EN1 1FS (please specify your preferred location on your CV) Rate of Pay: £12.54 per hour PAYE only, non-negotiable Line Manager: Estate Services Area Manager Role Purpose: To provide an effective, responsive, and proactive customer-focused gardening service that is consistently of a high standard. Key Results: Carry out a program of assigned grounds maintenance works in line with published schedules. Ensure activities such as planting summer and winter beds, maintenance of hedges, turf maintenance, weed spraying/weeding, and leafing are carried out during the appropriate seasonal parameters. Apply and store chemicals in accordance with the Pesticides Regulations Act, DEFRA, and company guidelines. Operate and maintain powered and manual hand tools, specialised plant, and other equipment per manufacturer guidelines. Ensure green waste is removed and disposed of according to company policy and waste management regulations. Keep Peabody estates and communal areas clean, tidy, litter, and weed-free, in accordance with local cleaning and grounds maintenance schedules. Assist in the identification and development of soft and hard landscaping. Work as part of a team, putting forward suggestions and ideas for improvements in service provision. Respond to emergencies and report any works requiring specialist attention such as tree pruning, equipment defects, vandalism, and graffiti. Adhere to company health and safety procedures & guidelines and report any potential hazards to your line manager. Undertake all appropriate security checks and deal promptly with any hazards. Report all maintenance, building, or structural defects requiring specialist repair. Provide holiday and sickness cover for colleagues across the service. Wear all necessary PPE as required. Success Metrics: Customer satisfaction - achieve 80% or above score for all sites (customer survey). Achieve gold standard for all sites (monthly ES Area Manager estate inspections). About You: Committed to delivering excellent customer experience - being easy, reliable, and empathetic with customers and colleagues. Committed to providing a first-class estate grounds maintenance service. Physically able to carry out moderately strenuous manual work, sometimes in adverse weather conditions. Able to organise your own workload efficiently with minimal supervision. Able to carry out general horticultural maintenance duties using hand tools and mechanical horticultural appliances. Able to work as a key member of a team and understand the wider impact of the work on residents and other departments. Able to adopt a one-team approach and build excellent working relationships to ensure delivery of a first-class service. Personable, proactive, professional, and able to demonstrate full commitment to exceptional customer care and service. Flexible and cooperative, able to respond appropriately to emergencies and use your own initiative. Committed to demonstrating Peabody values at all times. You Will Have: Excellent customer service skills and the ability to communicate effectively with customers and colleagues, both verbally and in writing. Good literacy and basic numeracy skills. Basic knowledge and understanding of health and safety regulations related to estates services as defined by the organisation. A valid UK driving licence and the ability to drive company vehicles as and when required. PA1 & PA6a pesticide certificates are desirable but not essential. Additional Information: This role requires a basic DBS check. Please add your preferred location (Broxbourne or Enfield) on your CV, along with confirmation of a valid UK driving licence. Please send your CV to: RG Setsquare is acting as an Employment Business in relation to this vacancy