Job Title: German-speaking Service Desk Analyst
Location: Livingston, UK
Employment Type: Contract
Summary:
The main function of a Technical Help Desk Specialist is to provide technical assistance to computer system users. A typical
technical help desk specialist is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location.
* The required languages are English and German.
* Communication channels with users are phone and chat.
Job Responsibilities:
* Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity.
* May install software or perform hardware testing remotely
* Enter commands and observe system functioning to verify correct operations and detect errors.
* Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
* Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Qualifications:
* Associate's degree in computer related field or equivalent training required
* Verbal and written communication skills, problem solving skills, customer service and interpersonal skills
* Basic ability to work independently and manage one's time
* Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software
About Net2Source UK
Net2Source is a global workforce solutions provider with a footprint in 32+ countries and over 4,500 employees worldwide. Our UK team is dedicated to placing top IT professionals in impactful, rewarding roles across the industry.
Equal Opportunity Statement
Net2Source Ltd is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive workplace free from discrimination.
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