POSITION SCOPE:
To assist guests with Concierge services during the night including luggage assistance for arriving and departing guests, tracing lost luggage, amending flight details, limo & transfer bookings, advice on local tourist attractions, answer guest questions and resolve guest problems in a friendly and obliging manner. To provide night in-room dining service from 23:00 – 06:00 on a daily basis.
- Take requests for Shuttles (transportation for guests within the resort) and action them.
- Advise guests on the local area (tourism or business locations, sights or events)
- Greet and welcome guests and direct them to Reception where you are to introduce the guest by name to the Receptionist.
- Assist both arriving and departing guests with baggage handling.
- Store guest baggage upon request and assist with the loading and unloading of baggage into and out of automobiles.
- Accurate knowledge of hotel facilities and services and answer guest questions and resolve guest problems
- Perform basic Housekeeping and Handyman tasks i.e. changing towels, providing duvets,
- Make sure that the Hotel and its vehicles are pristine at all times.
- Assist with any other duties on nightshift to support the night team operations
Candidate Specification:
* Must be eligible to live and work in the UK
* Previous customer service experience is desired.
* Previous experience in a hotel environment is desired.
* Requires good communication skills, both verbal and written.
* A driving license is essential.
Benefits include
- Subsidised staff accommodation (if required).
- Access to a meal on duty in the staff canteen.
- Turnberry Friends & Family Rooms Programme - discounted room rates at Trump Turnberry, available to you and your family.
- Discounts available at the Food & Beverage outlets and the Golf Professional Shop.
- Resort Facilities – use of the Spa, Gym and Golf facilities. (subject to some restrictions).
- Trump Hotels Associate and Friends & Family Rates - discounted room rates at all Trump Properties.
- Uniforms - a uniform will be provided, and items will be laundered at the Company's expense.
- Employee Assistance Programme – offering a range of Employee Assistance Help Lines.
- Ongoing training and development, first-class hospitality training & Apprenticeship programmes are available.
