The role is part of a team supporting the delivery of a customer focused service to the Trust. The post holder will be responsible for providing administrative support to the HR Hub team, undertaking data input, dealing effectively with customer enquiries, maintaining the document management system and providing generalist administrative support to all aspects of the teams delivery of service.
You should have experience of a wide range of clerical duties and an understanding of data protection and confidentiality, and demonstrated excellent customer service skills.
This role would be suitable for anyone looking to gain/expand their experience in a transactional HR/recruitment setting.
Main duties of the job
Good IT skills including experience of using Microsoft Office and a high level of data input skills is required. You must be able to demonstrate organisational skills with the ability to meet deadlines and work under extreme pressure whilst maintaining accuracy and attention to detail.
You must have good written and oral communication skills, as well as good interpersonal skills and be able to exercise common sense with the ability to work as part of a team and work on your own initiative.
About us
North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.
Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non‑emergency patient transport services for those patients who require non‑emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.
Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.
We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non‑emergency medical help fast, and is available 24 hours a day, 365 days a year.
Job responsibilities
Please ensure you read the Job description and Person Specification attached to the advert in full before applying.
Please be aware that this role does not currently meet the criteria for Skilled Worker (or Health & Care Worker as a sub-category) sponsorship. Candidates requiring sponsorship may wish to review their eligibility criteria at www.gov.uk before applying.
Person Specification
Knowledge
* Experience of a wide range of clerical duties.
* General understanding of Data Protection and confidentiality
* Experience in data processing preferably in payroll/HR systems.
* Knowledge of ESR or other payroll/HR systems
Skills
* Ability to work under pressure and to tight deadlines.
* Ability to maintain attention to detail and accuracy.
* High level of data input skills
* Good communication skills both oral and written.
* Ability to relate effectively with staff and managers at all levels.
* Organisational ability
* Good interpersonal skills.
* Able to exercise common sense.
* Good IT skills with experience of using MS Word, Excel, e‑mail and internet.
* Ability to work as part of a team and on own initiative.
* Ability to maintain confidentiality
Education
* ECDL or equivalent
Personal & Other
* Ability to withstand pressure of work.
* Willingness to work flexibly and at other sites when required.
* Ability and willingness to undertake further training as necessary.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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