We are currently recruiting for a Hire Desk Controller to join our Customer Service Team at our offices in Swansea.
Reporting to the Customer Service Manager, you will be responsible for actively contributing to the region’s performance through effective sales, customer service, and administration. You will be the first point of contact for our customers, ensuring great relationships are built and a high level of service is achieved. Through effective end-to-end hire management, you will contribute to maximising revenue, achieving profit targets, and maintaining customer retention.
In return, you will receive a Competitive Salary, 25 days annual leave plus bank holidays, Life Assurance, Westfield Health Cash Plan, Auto-enrollment pension scheme, and Lifestyle Benefits – discounts on selected high street stores.
Responsibilities include:
1. Own all inbound customer enquiries, seeing them through to resolution.
2. New account opening and onboarding of new customers.
3. Providing quotations and identifying cross or upselling opportunities using a sales-through-service approach.
4. Follow up on open quotes to drive revenue within the region.
5. Capture accurate data within the order entry process to ensure seamless service and minimise disputes.
6. Understand and articulate the product range to ensure customers get the right machine for the job.
7. Build and maintain strong interdepartmental relationships for a collaborative, customer-focused environment.
8. Address customer queries efficiently, effectively, and cost-effectively.
9. Respond to, resolve, and escalate customer service issues, owning them through to resolution.
The ideal candidate will have:
* Experience in inbound and outbound telephone-based account management, telesales, or customer service in a B2B environment.
* A high level of customer focus and a hardworking attitude.
* Excellent telephone manner, ability to stay calm under pressure, and build rapport with customers.
* Ability to establish credibility, act decisively, and support customer preferences and priorities.
* Proactive, high-energy team player, able to work closely with colleagues at all levels.
* Effective negotiation skills to ensure business is won on viable and competitive terms.
* Strong verbal and written communication skills, able to work well with colleagues and customers of all levels.
Part of the Loxam Group, Nationwide Platforms is the UK's market leader in powered access, operating a fleet of 13,500 machines from 32 depots nationwide. Employing 1,100 staff across the UK, we support an inclusive and diverse organization, committed to equal opportunities, respect, teamwork, and excellence.
We prioritize health and safety in all our products, services, and support, exemplified by our “Your Safety, Our Priority” programme.
For further information, please contact the Recruitment Team at 01455 206808 or emailprotected.
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