Description
“The world is yours with Meliá”
Joining Meliá Hotels International is to embark on a
journey without borders, where your potential to grow, lead and inspire has no
limits. It’s knowing that the world is yours — that you can elevate your career
across countless destinations, all while being part of one warm, supportive,
and passionate family.
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Groups & Events Coordinator
Department: Groups & Events
Location: London
Reports to: Groups & Events Manager
Package: Competitive salary + service charge + benefits
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What’s in it for you?
• Global career opportunities across more than 350 hotels
• Hotel discounts for you, your friends & family worldwide
• Service charge and performance-related incentives
• Life Assurance & pension scheme
• Health cash plan & wellbeing support
• 29 days’ holiday including bank holidays
• Access to Meliá’s e-learning platform
• High-street discounts via Perks at Work
• Meals on duty
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Mission
As a Groups & Events Coordinator, you will be
responsible for the seamless planning and execution of groups and events,
acting as the main point of contact for clients from contract signature through
to post-event follow-up.
You will ensure exceptional service delivery, maximise
revenue opportunities, and coordinate all operational details to exceed client
expectations while maintaining strong internal communication across
departments.
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Key Responsibilities
Operational Excellence
• Act as the primary liaison between the client and the hotel for all confirmed
groups and events
• Coordinate all operational details, ensuring smooth communication across
departments
• Prepare group summaries and Food & Beverage service orders in a timely
manner
• Manage event logistics from planning through execution and post-event
follow-up
• Monitor deposits, payments, and invoicing accuracy in line with contracts
• Upsell hotel services, maximising revenue and profitability
• Attend pre-event (pre-con) meetings and daily operational briefings
• Provide on-site support during events, ensuring flawless delivery
• Handle client feedback, resolve issues proactively, and drive continuous
improvement
• Close event files and report outcomes, including financial and customer
satisfaction results
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What we’re looking for
• Minimum 2 years’ experience in Groups & Events,
MICE, or similar hospitality role
• Strong organisational and planning skills with high attention to detail
• Excellent communication and client relationship management skills
• Proactive, solution-oriented mindset with strong problem-solving ability
• Ability to manage multiple projects and deadlines simultaneously
• Commercial awareness with a focus on upselling and revenue generation
• Knowledge of hotel operations and event coordination processes
• University degree in Tourism, Hospitality, Marketing or similar (preferred)
• Advanced English (additional language is an advantage)
• Passion for delivering exceptional customer experiences
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Because belonging to the great Meliá family is being VIP
At Meliá Hotels International, our people are the
heart of everything we do. You’ll be part of a culture defined by
collaboration, passion, and growth — where everyone is a Very Inspiring
Person.
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Our Commitment to Diversity & Inclusion
We are proud to be an equal opportunity employer. We
celebrate diversity and are committed to creating an inclusive environment for
all.
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If you want to be a Very Inspiring Person, apply now and
start your journey with Meliá.