The Client Partnership Director is a client-facing leader responsible for building, managing, and growing long-term strategic relationships with key clients. This role focuses on driving client satisfaction, revenue growth, and partnership value by aligning client objectives with the organisation’s capabilities and solutions.
The ideal candidate is commercially minded, highly relationship-oriented, and experienced in managing complex client portfolios while collaborating with cross-functional teams to deliver exceptional outcomes.
What you’ll be doing
* Serve as the primary strategic point of contact for assigned key clients and partners
* Ensure delivery of claims services in accordance with service-level agreements (SLAs), key performance indicators (KPIs), and contractual obligations
* Partner closely with claims operations, legal, compliance, analytics, and technology teams to ensure consistent, high-quality outcomes
* Collaborate closely with sales, delivery, product, and marketing teams to ensure seamless execution
* Own overall client strategy, account planning, and long-term partnership growth
* Identify opportunities for upselling, cross-selling, and expanding scope of services
* Translate client needs into clear briefs and actionable plans for internal teams
* Monitor client satisfaction, performance metrics, and delivery quality
* Proactively manage risks, challenges, and escalations
* Represent the client voice internally and influence strategic decision-making
* Contribute to overall business growth strategy and revenue targets
What we’re looking for
* 3+ years of experience in client management, account management, or client partnerships roles
* Proven experience managing large or strategic client accounts with significant revenue responsibility
* History of successfully driving account retention, renewals, and revenue growth
* Experience collaborating cross-functionally with claims leadership, compliance, IT, analytics, and finance teams
* Experience managing multiple clients and priorities simultaneously
* Exceptional relationship-building and communication skills
* Strategic client relationship management
* Claims and insurance industry expertise
* Executive communication and presentation skills
* Data-driven decision making, problem-solving and escalation management
* Commercial acumen and growth mindset
* Data-driven and comfortable working with KPIs, forecasts, and reporting
* Resilient, adaptable, and proactive
What we offer:
* Additional annual leave with service, plus additional paid day leave for your birthday.
* Wellbeing packaged including free PT sessions, private medical insurance & health cash back plan.
* Part-funded or fully-funded professional qualifications, with length of service.
* Free parking, pension, full time hours of 35 hours a week.
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