Internal Account Manager £40,000 + bonus | Hybrid working | Friday early finish
About the Company Our client is a well-established, family-run UK business and a leading supplier of workwear, PPE, safety footwear, cleaning & hygiene products, and workplace solutions. They work with customers across a wide range of sectors, providing a single-source solution backed by strong service, expertise, and long-term partnerships.
The business has grown by focusing on speed, accuracy, and quality of service, and they continue to invest in their people as the foundation of their success.
The Role Due to continued growth, an opportunity has arisen for an Internal Account Manager to join the Sales team.
This is a balanced role combining customer service, internal sales and account development, supporting Regional and National Account Managers while building strong relationships with depot-level buyers and order placers.
Youll spend time responding to inbound enquiries and quotations, while also working proactively with customers to identify opportunities, introduce new products and strengthen partnerships.
What Youll Be Doing Acting as a key point of contact for customers, providing friendly, professional and responsive support
Handling inbound enquiries and preparing accurate quotations across a wide product range
Advising customers on suitable products, branding options and tailored solutions
Working closely with Regional and National Account Managers to support account goals
Building a good understanding of customer usage to spot opportunities for growth
Following up quotations and enquiries to support conversion and customer satisfaction
Proactively speaking with customers by phone to build rapport and resolve queries quickly
Accurately recording activity, quotations and notes in the CRM system
Collaborating with internal teams to ensure customers receive a seamless service
Keeping product knowledge up to date, including safety and compliance requirements
What Were Looking For Experience & Skills
At least 2 years experience in an internal sales, sales support or customer-facing commercial role
Confident communicator, comfortable speaking with customers by phone and email
Well organised, with strong attention to detail
Able to juggle multiple enquiries in a fast-moving environment
Comfortable using CRM systems and Microsoft Office
Personal Qualities
Customer-focused with a proactive mindset
Friendly, professional and solutions-oriented
A team player who enjoys working collaboratively
Adaptable and positive, even when things get busy
How Success Is Measured Responding to customer enquiries promptly and professionally
Producing accurate, timely quotations
Following up opportunities to support conversion
Maintaining well-kept CRM records
Building positive relationships with customers and internal colleagues
Contributing to the overall growth and retention of accounts
Whats on Offer £40,000 basic salary
Performance-related bonus scheme
25 days annual leave plus bank holidays (increasing with service)
Hybrid working with 1 day per week from home
Friday 4pm finish
Wellbeing initiatives, recognition schemes and regular company events
Supportive, people-first culture with genuine career progression
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