Settlement & Payments Specialist
Role Overview:We are looking for a Settlement & Payments Specialist to join our team in Baku. In this role, you will be responsible for managing transaction settlements, overseeing payment flows, and ensuring timely payouts. The specialist will work closely with clients, financial institutions, and internal teams to guarantee accurate and timely payment processing.This position is ideal for professionals with experience in settlements, payment operations, and financial administration in a fast-paced fintech environment.
Key Responsibilities
* Oversee international payment operations, ensuring accuracy and timely settlements.
* Reconcile account balances and ensure accurate financial reporting of payment operations.
* Collaborate with clients and financial institutions to manage settlements, address inquiries, and ensure smooth fund transfers.
* Process and control invoice payments and settlements with financial partners.
* Execute and manage salary payments to employees.
* Investigate and resolve settlement-related issues, coordinating with banks, payment providers, and internal teams.
* Maintain detailed records of payment transactions in compliance with financial regulations and best practices.
* Prepare reports on settlement performance, transaction trends, and risk exposure for management.
* Contribute to process improvements and automation to enhance operational efficiency.
* Manage incoming and outgoing payments, ensuring timely execution in line with internal policies.
Requirements & Qualifications
* Bachelor's degree in Finance, Business Administration, Economics, or a related field.
* 2+ years of experience in settlements, banking operations, or financial services.
* Strong understanding of payment flows, liquidity management, and financial operations.
* Experience in working with clients, companies, and financial institutions to manage settlements.
* Excellent client relationship management and communication skills, with the ability to resolve settlement-related issues effectively.
* Experience working with digital banking platforms and back-office systems for payment processing.
* Knowledge of financial reporting, reconciliation, and settlement software.
* Strong analytical skills and attention to detail, with the ability to identify and resolve transaction discrepancies.
* Ability to work in a fast-paced, high-volume transaction environment with tight deadlines.
* Experience with digital assets or alternative payment methods is a plus.
Computer Skills
* Proficiency in Microsoft Excel (PivotTables, data analysis, financial modeling).
* Experience with financial transaction monitoring and reconciliation software.
* Knowledge of payment systems and banking platforms.
* Experience using agile project management tools (e.g., Jira, Confluence) for tracking settlements and operational tasks.
Personal Qualities
* Responsibility and attention to detail in handling payments and settlements.
* Ability to work in a team, collaborating effectively with colleagues and external partners.
* Project-oriented mindset, with the ability to optimize and automate processes.
* Strong organizational skills, with the ability to handle large amounts of data and meet deadlines.
* Flexibility and adaptability in a fast-evolving fintech environment.
* Excellent communication skills, with the ability to articulate information clearly and solve issues efficiently.
Communication Specialist
Role Overview: We are seeking a Communication Specialist to develop, implement, and oversee internal and external communication strategies that enhance brand awareness, ensure message consistency, and engage key stakeholders. The ideal candidate has strong writing, editing, and storytelling skills, along with experience in media relations, content creation, and corporate communication.
Key Responsibilities
* Content Development: Create, edit, and manage high-quality content for press releases, newsletters, social media, blog posts, reports, and internal communications.
* Media Relations: Build and maintain relationships with journalists, bloggers, and media outlets; pitch stories and manage press inquiries.
* Social Media Management: Manage day-to-day social media posts with high quality content including videos. Develop and execute social media strategies to enhance brand visibility and audience engagement.
* Internal Communication: Ensure effective communication across departments, including crafting internal newsletters, employee announcements, and company updates.
* Public Relations: Assist in communication planning and reputation management including crisis communication.
* Event Coordination: Support corporate events, conferences, and public appearances by preparing materials and coordinating media coverage.
* Market Research & Reporting: Monitor communication performance metrics, gather audience insights, and adjust strategies accordingly.
Requirements & Qualifications
* Bachelor's degree in Communications, Public Relations, Journalism, Marketing, or a related field.
* 2+ years of experience in corporate communications, public relations, or a similar role.
* Excellent written and verbal communication skills.
* Strong understanding of social media platforms and digital marketing strategies.
* Ability to manage multiple projects in a fast-paced environment.
* Proficiency in tools like Microsoft Office, Google Workspace.
* Experience with graphic design, video editing, or basic HTML (a plus).
Preferred Skills
* Proficiency in using and managing latest digital tools to create and execute social media content.
* Knowledge of SEO and content marketing best practices.
* Crisis communication experience.
* Strong analytical and problem-solving skills.
Senior Digital Marketing Specialist (B2B lead generation)
We're seeking a highly skilled, experienced, Senior Digital Marketing Specialist with a proven track record of success in the fintech industry. You will play a pivotal role in driving the growth and success of our digital media efforts and activities. You will be responsible for developing and executing innovative digital marketing strategies that resonate with our target audience and deliver exceptional results.
Responsibilities
* Develop and execute multi-channel digital marketing campaigns aligned with business objectives to drive user acquisition, engagement, and retention.
* Lead performance marketing initiatives, managing paid advertising campaigns across Google Ads, Meta, LinkedIn, TikTok, and Apple Search Ads to optimize ROI and maximize customer acquisition.
* Drive organic growth through SEO and content marketing strategies, improving search engine visibility, increasing organic traffic and building brand authority.
* Optimize website performance and user experience through speed and performance audits, CRO analysis, and collaboration with design to drive website traffic and conversions.
* Track and analyze app metrics and user behavior to identify growth opportunities, optimizing app store listings (ASO) to improve visibility and downloads.
* Leverage data and analytics to measure campaign performance, identify trends, and optimize marketing efforts for maximum impact.
* Stay up-to-date with industry trends and emerging technologies to identify opportunities for innovation.
* Collaborate closely with product, design, and sales teams to ensure alignment and optimize marketing efforts.
* Mentor and develop junior marketing team members, fostering a culture of learning and growth.
Requirements
* Bachelor's degree in Marketing, Communications, or a related field. Additional digital marketing certifications are highly valued.
* Minimum of 4 years of experience in digital marketing, with a strong focus on performance marketing and user acquisition.
* In-depth knowledge of the fintech landscape, target audience, and competitive environment.
* Proficiency in managing and optimizing campaigns across Google Ads, Meta, Twitter, Linkedin etc., social media advertising, and affiliate marketing.
* Strong analytical skills with experience in using website analytics tools (Google Analytics, Adobe Analytics, Yandex Metrica).
* Proven ability to develop and execute SEO strategies, create engaging content, and build a strong online presence.
* Deep knowledge and experience of working SEO tools (Semrush, Moz, Ahrefs).
* Ability to effectively communicate with stakeholders at all levels and collaborate cross-functionally.
* Ability to prioritize tasks, meet deadlines, and manage multiple projects simultaneously.
* Knowledge of using Salesforce Marketing Cloud platform and working with automated communications.
Customer Service Representative (Call Operator)
Role Overview:We are looking for a talented Call Operator for Digital Banking to help us provide top-quality support to our clients. If you are passionate about customer service and want to contribute to the growth of our company, we would be happy to welcome you to our friendly team!
Key Responsibilities
* Manage large volumes of incoming calls.
* Identify and assess customer needs to ensure high levels of satisfaction.
* Handle customer complaints and provide appropriate solutions within time limits, ensuring follow-up until resolution.
* Engage with difficult customers, aiming to resolve issues effectively while maintaining professionalism.
* Build and maintain strong relationships with customers through open and interactive communication.
* Provide accurate, valid, and complete information using the appropriate tools and methods.
* Meet personal and team targets for customer service, sales, and call handling.
* Record and keep track of customer interactions, process accounts, and file necessary documentation.
* Follow company communication procedures, guidelines, and policies to ensure consistent service delivery.
* Use creative problem-solving to craft original messages without relying on AI tools.
* Manage multiple calling platforms simultaneously with strong attention to detail.
* Quickly comprehend unclear messages in English.
* Review and process large volumes of calls swiftly and efficiently.
* Exhibit strong stress resistance while communicating with frustrated or upset clients.
* Identify the root cause of issues and provide effective assistance to resolve them.
Requirements & Qualifications
* Minimum of 1 year of experience as a Customer Service Specialist.
* Strong written and verbal communication skills.
* Familiarity with CRM systems and practices.
* Customer-oriented approach with the ability to adapt and respond to various personality types.
* Proficiency in Microsoft OS and Office products.
* Advanced proficiency in English.
What we offer
* Competitive salary of 1000 AZN net + bonuses based on KPI results.
* Experience in an international company.
* Great team environment.
* Good growth opportunities within the company.
Customer Service Representative (Chat Operator)
About Us:Guavapay is a payment platform that drives payment optimisation and stability. Guavapay’s full-stack payment ecosystem includes a range of financial technology products and solutions. Our flagship product is MyGuava, the “all things payments app”. In addition to MyGuava, we offer a range of other payment services to businesses and individuals, including card processing, cross-border payments / remittance, merchant acquiring, card issuing and e-wallets. Whatever our customers’ needs are, our breakthrough platform can help them integrate, process and transact globally. We aim to take our place on the forefront of payment disruption, bringing innovative solutions for flawless and low cost payments on the market.
Key Responsibilities
* Manage large volumes of incoming chat sessions.
* Identify and assess customer needs to ensure high levels of satisfaction.
* Handle customer complaints and provide appropriate solutions within time limits, ensuring follow-up until resolution.
* Engage with difficult customers, aiming to resolve issues effectively while maintaining professionalism.
* Build and maintain strong relationships with customers through open and interactive communication.
* Provide accurate, valid, and complete information using the appropriate tools and methods.
* Meet personal and team targets for customer service, sales, and chat handling.
* Record and keep track of customer interactions, process accounts, and file necessary documentation.
* Follow company communication procedures, guidelines, and policies to ensure consistent service delivery.
* Use creative problem-solving to craft original messages without relying on AI tools.
* Utilize ChatGPT algorithms to assist in composing text responses when appropriate.
* Manage multiple messaging platforms simultaneously with strong attention to detail.
* Quickly comprehend unclear messages in English.
* Review and process large volumes of text swiftly and efficiently.
* Exhibit strong stress resistance while communicating with frustrated or upset clients.
* Identify the root cause of issues and provide effective assistance to resolve them.
Requirements & Qualifications
* Minimum of 1 year of experience as a Customer Service Specialist.
* Strong written and verbal communication skills.
* Familiarity with CRM systems and practices.
* Customer-oriented approach with the ability to adapt and respond to various personality types.
* Proficiency in Microsoft OS and Office products.
* Advanced proficiency in English.
What we offer
* Competitive salary of fixed 750-850 AZN (net) + bonuses based on KPI results (up to 600 AZN).
* Experience in an international company.
* Great team environment.
* Good growth opportunities within the company.
Middle B2B Digital Marketing Specialist (SEO Focus)
Role Overview:We are looking for a highly skilled and results-driven Middle B2B Digital Marketing Specialist with strong SEO expertise to join our team. This role is ideal for a digital marketer with a solid foundation in B2B marketing who excels in SEO strategies, lead generation and data-driven optimization. You will be responsible for implementing digital marketing initiatives that enhance brand visibility, drive high-quality leads, and optimize conversion rates across various channels.
Key Responsibilities
* Drive multi-channel digital marketing campaigns aligned with business objectives to drive user acquisition, engagement, and retention.
* Plan, implement, and optimize SEO strategies, including on-page, off-page, and technical SEO, to improve search engine rankings and organic traffic.
* Conduct keyword research, competitive analysis, and content optimization to enhance online visibility and lead generation.
* Manage and enhance website performance by implementing CRO strategies, speed optimizations, and UX improvements.
* Plan and execute multi-channel campaigns, including content marketing, email marketing, paid search (Google Ads, LinkedIn Ads), and social media advertising.
* Analyze key performance metrics, generate reports, and provide insights to optimize marketing efforts and maximize ROI.
* Collaborate with the design, product, and sales teams to ensure brand consistency and marketing effectiveness.
* Stay updated with the latest digital marketing and SEO trends to drive innovation and continuous improvement.
Requirements & Qualifications
* Bachelor's degree in Marketing, Communications, or a related field. Additional digital marketing certifications are a plus.
* 3+ years of experience in B2B digital marketing with a strong focus on SEO and lead generation.
* In-depth knowledge of the fintech landscape, target audience, and competitive environment.
* Hands-on experience with SEO tools such as Google Search Console, Ahrefs, SEMrush, Moz, and Screaming Frog.
* Proficiency in managing necessary advertisement platforms, and other B2B-focused paid media campaigns.
* Strong analytical skills with experience in Google Analytics (GA4), data visualization tools, and marketing performance tracking.
* Ability to create engaging, SEO-friendly content and collaborate with content teams for effective marketing strategies.
* Experience with marketing automation tools and CRM platforms (e.g., Salesforce) is highly desirable.
* Excellent communication, organizational, and project management skills.
* Ability to work in a fast-paced environment, manage multiple projects, and meet deadlines.
Information Security & Compliance Specialist
Required Qualifications & Certifications:EducationBachelor’s degree in Cybersecurity, Information Technology, Computer Science, or a related field.A master’s degree in information security, Risk Management, or Compliance is a plus.Certifications (Highly Valued)CISSP (Certified Information Systems Security Professional)CISM (Certified Information Security Manager)CISA (Certified Information Systems Auditor)ISO 27001 Lead Auditor / ImplementerCRISC (Certified in Risk and Information Systems Control)GDPR Certification (e.g., IAPP CIPP/E, CIPM for data protection compliance)Experience Requirements:3–5+ years of experience in Information Security, Compliance, or IT Risk Management.Experience with regulatory frameworks in UK & EU:GDPR (General Data Protection Regulation)ISO 27001 (Information Security Management Systems)Cyber Essentials Plus (UK government-backed security framework)DORA (Digital Operational Resilience Act) – EU financial sectorPCI-DSS (if handling payment data)Experience in:Managing vendor risk assessments for third-party compliance.Handling incident response & reporting (e.g., Data Breach Notifications under GDPR).
Key Responsibilities
* Ensure compliance with GDPR, Cyber Essentials Plus, PCI-DSS, and other applicable standards.
* Align ISMS activities with ISO 27001 framework.
* Develop and implement security policies, controls, and procedures.
* Conduct security risk assessments & compliance audits.
* Manage incident response & data breach reporting (ICO & EU authorities).
* Liaise with regulators, legal teams, and third-party auditors.
* Deliver security awareness training across the organisation.
Industry Expertise
* In-depth knowledge of DORA, EBA ICT Guidelines, and Basel III.
Communication Skills
* Proactive and effective communicator, capable of collaborating with diverse teams and stakeholders.
Continuous Development
* Strong ability and desire to learn, adapt and enhance personal and professional skills.
QA Engineer
Role OverviewWe're currently on the lookout for a skilled QA Engineer to join our team. In this role, you'll take on the responsibility of software testing, all while proposing solutions to address various quality-related challenges. A strong background and solid experience in testing mobile applications are essential, as you'll be working with mobile payment solutions, ensuring seamless user experiences, and validating app performance across different platforms.
Key Responsibilities
* Test case design & execution: Develop and implement comprehensive test cases to ensure functionality, security, and performance meet requirements.
* Issue investigation & debugging: Analyze application logs, identify root causes of defects, and validate fixes to maintain system stability.
* Defect management: Identify, document, and track software defects.
* API testing: Validate API functionality and reliability in accordance with Swagger specifications.
* Cross-team collaboration: Work closely with developers, business analysts and fellow QA engineers to ensure seamless testing and quality assurance processes.
* Regression testing: Conduct thorough regression tests before releases to prevent new changes from breaking existing functionalities.
* System issue analysis: Investigate and troubleshoot problems across multiple integrated systems.
* Payment processing testing: Test acquiring and processing workflows within payment systems to ensure accuracy and compliance.
* Process automation (a plus): Utilize various tools to automate workflows and improve testing efficiency.
Requirements & Qualifications
* Proven experience in quality assurance and testing of mobile applications for Android and iOS platforms.
* Proven experience in REST API testing using Postman and Swagger docs.
* Familiarity with ISO8583 standards and experience in testing applications using these standards.
* Understanding of mobile and web application development principles.
* Proficiency in Android Studio and Xcode for setting up test environments and executing tests.
* Experience with Linux and Docker containers.
* Familiarity with Oracle, PostgreSQL, MS SQL Server database testing.
* Knowledge of cryptographic principles and their application in data security.
* Experience with payment simulators like Mastercard Authorization Simulator and Visa Test System is a significant advantage.
* Understanding of accounting principles is preferred.
* Proficiency in Russian is mandatory, and basic English reading skills are expected.
Integration Manager
Role OverviewWe are seeking an innovative Integration Manager to join our team in Baku. In this role, you will oversee the seamless integration of systems and processes across various platforms, ensuring smooth data flow and efficient operations. You will work closely with cross-functional teams to design and implement integration strategies, troubleshoot issues, and optimize performance. This is an excellent opportunity for someone passionate about system integration, process optimization, and cutting-edge technology solutions.
Key Responsibilities
* Lead and manage integration projects from initiation to execution, ensuring seamless data flow between systems.
* Work closely with development teams to define technical requirements, review API documentation, and ensure integration feasibility.
* Collaborate with business developers to understand partner requirements and align integrations with company goals.
* Establish and maintain strong relationships with third-party partners to facilitate smooth onboarding and ongoing support.
* Monitor and troubleshoot integration issues, ensuring timely resolution to minimize business disruption.
* Define and enforce best practices for integration architecture, security, and data consistency.
* Document integration processes, workflows, and technical specifications for internal and external stakeholders.
* Stay up to date with the latest integration technologies, APIs, and industry trends to recommend improvements.
Requirements & Qualifications
* Bachelor's degree in Computer Science, Engineering, Information Systems, or related field.
* 3+ years of experience in integration management, API development, or system architecture.
* Strong understanding of RESTful APIs, Webhooks, and middleware platforms.
* Experience working with third-party vendors and business stakeholders.
* Knowledge of cloud-based services (AWS, Azure, GCP) and integration tools.
* Proficiency in data formats such as JSON, XML, and protocols like OAuth, SFTP.
* Excellent problem-solving, communication, and project management skills.
* Ability to work in a fast-paced, cross-functional environment.
Business Developer
Role OverviewWe are seeking a Business Developer to join our team in Argentina. This role is crucial in driving business growth by identifying new opportunities, building strategic partnerships, and expanding our presence in the payments and fintech sector. The ideal candidate will have experience in merchant acquiring, POS solutions, and e-commerce payments—both online and physical—across fiat and cryptocurrency transactions.
Key Responsibilities
* Develop and execute business development strategies to grow our merchant acquiring and payment processing services.
* Identify and engage potential merchants, payment processors, and strategic partners to expand the company’s presence in Latin America.
* Negotiate and close partnership agreements with merchants, payment service providers, and fintech platforms.
* Analyze market trends, competitor activities, and customer needs to inform sales and product strategies.
* Work closely with internal teams to align sales efforts with product development, compliance, and operational goals.
* Manage and nurture relationships with key partners and stakeholders to maximize revenue opportunities.
* Represent the company at industry events, conferences, and business meetings.
Requirements & Qualifications
* Native Russian speaker preferred; Spanish proficiency is a plus. English-speaking candidates will also be considered.
* Proven experience in business development within the payments, merchant acquiring, or fintech industry.
* Strong understanding of POS solutions, e-commerce payments, and the intersection of fiat and crypto transactions.
* Deep knowledge of cross-border payment landscapes and experience working in international payment environments.
* Excellent negotiation, communication, and relationship management skills.
* Ability to work independently, with a proactive and results-driven mindset.
* Strong analytical skills to assess market opportunities and drive data-driven decisions.
Why Join Us?
* Opportunity to work in a fast-growing fintech company at the forefront of digital payments.
* Engage with a dynamic, global team and expand expertise in the evolving payments ecosystem.
* Competitive compensation and growth opportunities.
Settlement Operations Specialist
Key Responsibilities
* Execute daily settlement processes for various card transactions, including payments and settlements.
* Reconcile transaction data to ensure accuracy and completeness, investigating and resolving any discrepancies.
* Monitor settlement systems and processes to identify and address any issues or delays promptly.
* Collaborate with internal teams, including finance, operations, processing and compliance, to streamline settlement processes and resolve complex settlement-related matters.
* Communicate effectively payment systems (Visa/Mc/UPI and ...) clearinghouses, and payment processors, to facilitate timely settlements and resolve settlement-related inquiries.
* Maintain up-to-date knowledge of regulatory requirements and industry best practices related to settlement processes, ensuring compliance with relevant regulations.
* Contribute to the development and implementation of process improvements and automation initiatives to enhance settlement efficiency and reduce operational risk.
* Generate reports and provide regular updates on settlement activities and performance metrics to stakeholders.
* Working with payment systems on daily basis.
* Control of balance sheet balances on accounts.
* Investigate and analyze inquiries from business units, find possible solutions, and ensure problems are resolved.
Requirements
* Bachelor's degree in finance, accounting, business administration, or a related field.
* Proven experience (up to 3 years) in settlement operations within the financial services industry, preferably in a fintech or banking environment.
* In-depth understanding of settlement processes, including payment systems, clearing and settlement mechanisms, and reconciliation procedures.
* Strong analytical and problem-solving skills, with the ability to identify and resolve settlement-related issues efficiently.
* Excellent attention to detail and accuracy in handling large volumes of transaction data.
* Proficiency in using settlement systems and software, as well as Microsoft Excel for data analysis and reporting.
* Effective communication skills, with the ability to collaborate with internal teams and communicate with external counterparties professionally.
* Knowledge of regulatory requirements governing settlement activities, such as payment system rules.
* Ability to work independently, prioritize tasks, and meet tight deadlines in a fast-paced environment.
* Continuous learning mindset and willingness to adapt to changes in technology and industry practices.
* Stress tolerance and the ability to work in a team.
Senior Software Engineer
Role owerview:We are seeking an experienced and highly skilled Senior Software Engineer to join our Clearing team. As a key member of our engineering department, you will be responsible for developing and maintaining high-performance, scalable, and reliable backend systems. You will work closely with cross-functional teams to design and implement features that enhance our financial products and services.
Key Responsibilities
* Design, develop, and maintain high-performance backend services.
* Collaborate with product managers, business analysts, and other stakeholders to develop and implement complex software systems.
* Design and build new products from the ground up, creating technical specifications and developing the system architecture.
* Participate in architectural design discussions and decisions for new products, ensuring alignment with business requirements and technical standards.
* Write clean, efficient, and well-documented code.
* Conduct code reviews and contribute to the continuous improvement of our codebase.
* Mentor and guide junior engineers, fostering a culture of learning and growth.
Qualifications
* 5+ years of experience in software development with a focus on backend systems.
* Strong proficiency in Java and the Spring Boot framework.
* Experience with RESTful APIs and microservices architecture.
* Solid expertise in Oracle DB and PostgreSQL.
* Knowledge of version control systems (e.g., Git).
* Experience with message brokers such as RabbitMQ and Kafka.
* Strong problem-solving skills and attention to detail.
* Excellent communication and teamwork abilities.
Preferred Skills
* Experience in clearing, settlement, and reconciliation of payment schemes.
* Familiarity with Kafka Streams.
* Familiarity with PL/SQL.
* Experience with cloud platforms (e.g., AWS, Azure) and containerization technologies (e.g., Docker, Kubernetes).
Compliance Consultant
Role OverviewAs a Compliance Consultant, you will be a key member of the AML Compliance team, assisting with various aspects of customer onboarding, due diligence reviews, transaction monitoring alerts, internal investigations, and ensuring compliance with Know Your Customer (KYC) protocols and procedures. Your work in assessing customer profiles, systems and customer risking will play a crucial role in identifying and preventing financial crimes, thereby safeguarding the interests of our customers and Guavapay.
Key Responsibilities
* Undertake customer onboarding, following internal processes to identify and verify new applications, both for individuals and businesses.
* Perform ongoing monitoring on customers based on the customer risk level.
* Conduct PEP, Sanctions and negative news searches as part of comprehensive KYC/KYB and transaction monitoring reviews.
* Monitor and analyze transaction monitoring alerts for unusual patterns or behaviors, ensuring alerts are cleared within a timely basis.
* Document findings and escalate cases that require further investigation or action.
* Assist with investigations into unusual customer activity.
* Identify and report any fraud or money laundering trends identified during regular reviews to the line manager.
* Provide support to the wider AML Compliance team on workload when required and constantly engage with the teams to support achieving the department’s goals.
* Complete ad hoc tasks and remediations for the AML Compliance team, as is necessary.
Requirements & Qualifications
* Knowledge of KYC (CDD and EDD) and ongoing monitoring processes.
* Knowledge of transaction monitoring processes.
* Understanding of the International KYC/AML rules and regulations is an asset.
* Transaction monitoring experience and investigation skills are advantageous.
* Minimum 1-2 years combined experience in FinTech or/and Financial Institutions.
* Experience of carrying out simple, customer and enhanced due diligence.
* Understanding of beneficial ownership, complex business structures, and identity verification processes.
* Excellent communication skills.
* Ability to work under pressure and meet deadlines and SLAs.
* Ability to prioritise volumes of work and tasks assigned.
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