2 weeks ago Be among the first 25 applicants
"Want to know what it means to care better? Then working with us is a great choice".
Join us at Nourish and experience a workplace where care, impact, and fun all come together.
Job Title: Senior Customer Success Manager
Reporting To: Head of Customer Success
Location: Hybrid - with travel to Bridgwater at least once a week
Salary: Competitive Commission
Job Type: Full Time 37.5 hours a week
Our Purpose
At Nourish Care Systems we are expanding our Customer Success Team following our accelerated growth. Are you a passionate person with a desire to work for a company that is having a real impact on people’s lives?
As a current market leader, Nourish Care provides a digital solution to the health and social care sector which enhances the process of recording, analysing, and sharing of information.
We are in the midst of one of the most exciting times in our history and while we are the current market leader in the sector we will not become complacent. We are dedicated to our purpose of a better life for everyone. We continue to revolutionise the care sector and our incredible employees are what make this possible.
About The Job
We are looking for an experienced Senior CSM to join our domiciliary care side of the business.Your primary focus will be on fostering strong relationships with our customers. By understanding their unique business needs, you will ensure their satisfaction and success throughout their journey with us. Your role will involve maintaining up-to-date customer records, addressing their needs promptly, and efficiently managing any complaints or cancellations. Additionally, you will be responsible for monitoring the health of customer accounts and implementing strategies to keep our customer portfolio engaged and thriving. You will have some responsibility for the day to day running of the team alongside the Head of CS.
The Role And Your Responsibilities
* Build strong rapport with customers by understanding their business needs. This involves adherence to CSM processes throughout the client journey. There may also be a need to visit client locations
* Keep customer records up to date, identify and address customer needs, and handle complaints and cancellations efficiently as a point of escalation for the team
* Oversee the health of your customer accounts and implement strategies to maintain an engaged customer portfolio
* Provide excellent service to our customers, ensuring strong retention and well managed ongoing relationships
* Become a product expert and implement strategies to enable yourself and the team quickly on new products and processes
* Stay engaged with new product features and communicate any necessary updates to the wider team
* Provide guidance to the wider team on managing customer enquiries and processes and work closely with the head of CS to implement our overall digital strategy
Required Experience
* Proven experience in Customer Success or other B2B customer facing roles
* Consistent track record of handling portfolios in a “one to many” environment
* Ability to multitask and prioritise both customer and team enquiries
* Experience in the Domiciliary Care sector an advantage
* Ability to recognize and maximise business value
* Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
* Experience or high curiosity about the SaaS space
* Proactive team player who has fresh ideas when it comes to user adoption and churn mitigation
* Enjoys working closely with customers to ensure complete satisfaction
* Unafraid to roll-up sleeves, get it done and "lead from the front”
* Exceptional drive for developing new operational processes and projects and ability to fulfil operational roles
* Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
* Willing and able to travel
Nourish Benefits
* 25 Days paid leave, Plus Public holidays
* Additional incremental leave for length of service up to 5 days.
* Private Medical Insurance
* Group Life Assurance
* Dental Cover
* Optical Cover
* Enhanced Maternity leave
* Pension Contribution
* Employee Assistance Programme
* Birthday Day off
* and many more.....
All positions at Nourish are subject to a satisfactory Enhanced Disclosure and Barring Service check, references and receipt of the appropriate Right to Work documents. Nourish is proud to be an equal opportunities employer and we actively seek and embrace differences in thinking, experience, ethnicity, age, gender, faith, personalities and styles. The different skills, experiences and backgrounds our employees bring to their roles creates a diverse and makes Nourish a special place to work.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Hospitals and Health Care
Referrals increase your chances of interviewing at Nourish Care by 2x
Sign in to set job alerts for “Customer Success Manager” roles.
Taunton, England, United Kingdom 2 weeks ago
Ashington, England, United Kingdom 1 week ago
Clevedon, England, United Kingdom 6 days ago
Leckwith, Wales, United Kingdom 4 days ago
Shoreditch, England, United Kingdom 2 weeks ago
Somerset, England, United Kingdom 1 week ago
North Somerset, England, United Kingdom 1 week ago
Bristol, England, United Kingdom 2 days ago
Regional Key Account Manager - South West
Huntspill, England, United Kingdom 1 day ago
Regional Key Account Manager - South West
Huntspill, England, United Kingdom 1 day ago
Key Account Manager - Strategic Enterprise Solutions
Somerset, England, United Kingdom 1 week ago
Key Account Manager - Strategic Enterprise Solutions
North Somerset, England, United Kingdom 1 week ago
Key Account Manager - Strategic Enterprise Solutions
Key Account Manager - Strategic Enterprise Solutions
Key Account Manager - Strategic Enterprise Solutions
The Vale Of Glamorgan, Wales, United Kingdom 2 weeks ago
South West, England, United Kingdom 1 day ago
Poole, England, United Kingdom 1 month ago
Yeovil, England, United Kingdom 3 weeks ago
Bury, England, United Kingdom 2 weeks ago
Bury, England, United Kingdom 2 weeks ago
Stockland Bristol, England, United Kingdom 1 week ago
Theale, England, United Kingdom 1 month ago
Yeovil, England, United Kingdom 1 day ago
The Vale Of Glamorgan, Wales, United Kingdom 3 weeks ago
The Vale Of Glamorgan, Wales, United Kingdom 1 week ago
Clevedon, England, United Kingdom 2 weeks ago
Cardiff, Wales, United Kingdom 3 weeks ago
Product Manager, LexisNexis Risk Solutions (Hybrid)
The Vale Of Glamorgan, Wales, United Kingdom 3 days ago
Taunton, England, United Kingdom 3 weeks ago
Product Manager, LexisNexis Risk Solutions (Hybrid)
The Vale Of Glamorgan, Wales, United Kingdom 2 days ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr