Posted: 18 June
The role
Join our team at Concentrix, supporting a leading telecommunications provider. As a Customer Sales Advisor, you'll manage inbound calls from customers nearing contract end dates and also handle leads from service teams. Your role focuses on retaining and enhancing customer relationships through effective questioning and upselling additional products.
Key Responsibilities:
* Customer Engagement & Retention: Deliver exceptional support by understanding customer needs during contract renewals and building long-term relationships.
* Sales & Upselling: Utilize effective questioning to identify opportunities and recommend additional products, enhancing customer experience.
* Lead Management: Actively contact customers using leads generated by the service teams, recognizing and acting on sales opportunities.
* Target-Driven Environment: Excel in a fast-paced, target-driven setting, swiftly offering tailored solutions based on customer insights.
Qualifications:
We seek sales-oriented individuals who excel at building strong customer relationships and aligning product offerings for successful upselling. Ideal candidates have a background in sales or target-driven environments. Key skills include:
* Proven ability to provide exceptional customer support while navigating multiple systems.
* Strong problem-solving skills with meticulous attention to detail.
* Patience and resilience in a dynamic role.
* Exceptional communication skills for asking insightful questions and uncovering customer needs.
* Versatility in connecting with diverse customer profiles.
Training & Development:
Our trainers are dedicated to your success. You'll start with comprehensive training on systems, products, and features, followed by a supportive nesting period. Ongoing on-the-job training and continuous support ensure your growth and development.
Why Join Us?
* Permanent 40-hour per week contract, Monday-Sunday (5/7 days) between 7:45 am - 9 pm.
* Central office location, near Lanyon Place Station, Belfast.
* Annual salary of £26,520, paid fortnightly.
* Uncapped bonus opportunity
* Reduce your yearly bills with Employee exclusive discounts on various household products such as broadband (up to 50% off), mobile (up to 50%), TV channels (up to £58pm), including family & friends deals.
* Additional access to a generous employee discount portal, saving up to £1000 annually on groceries, shopping, entertainment, and travel.
* Award-winning company for career growth!
* Fantastic Career Development opportunities and access to our fantastic internal Concentrix University and LinkedIn learning portal
* Wellbeing support through free access to services that enhance mental and physical health.
* Comprehensive dental plan and priority access to a private GP.
* Work with your friend - Refer a Friend Incentive
If you’re passionate about helping others and have a knack for uncovering opportunities, this role is your gateway to a rewarding career with substantial bonus potential. Each conversation is your chance to make a difference and boost your earnings through successful upsells.
Concentrix is a Disability Confident and equal opportunity employer. We evaluate qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic
