Lead Business Analyst (Travel)
Location: Folkestone Hybrid (working 3 days a week from the office)
Salary: £40,000 to £45,000 per annum (Permanent)
Overview – As our Lead Business Analyst within Saga’s Travel Business you will be responsible for analysing requirements of new or changed product and systems offerings or strategic change to any part of the travel business and undertaking process reviews and re-engineering, including implementation.
Role Responsibilities
* Lead as a Business Analyst on projects, planning the business analysis effort, determining how requirements will be managed and providing structured, documented requirements that support both business and technical teams.
* Elicit, interpret, and translate business requirements from change owners and subject‑matter experts into requirement documentation for use in change delivery through sprint cycles and other change methodologies across the Travel Business.
* Engineering requirements to ensure relevance, accuracy, validation and sign‑off before passing to technical analysis, development and test.
* Assist with business case development and solution modelling where appropriate.
* Create a centre of excellence for requirements.
* Facilitate effective workshops and meetings using smart questioning to draw out requirements, options, and outcomes.
* Identify system and operational process gaps, proactively raise them to relevant departments, support creation of change requests and look for improvement opportunities.
* Maintain and enhance key relationships with Change community, Development, Project and Change Teams.
* Manage multiple concurrent projects through strong organisation and time management.
* Effectively manage stakeholder expectations around scope, delivery and timescales.
* Raise actions, risks, issues and decisions for appropriate documentation and update in accordance with best practice Change Management.
* Report and track progress across assigned projects, identifying and escalating blockers as necessary.
* End‑to‑end management of change as assigned.
The Ideal Candidate
Proven experience working as a senior or lead business analyst within the travel industry, with airline experience considered a plus.
Skills and Experience Required
* Ability to work in a fast‑paced environment with changing priorities.
* Excellent communication at all levels.
* Curiosity, inquisitive nature and willingness to challenge where appropriate.
* Track record of precision.
* Proficiency with Microsoft applications – Word, Excel, PowerPoint, Visio/DRAW.IO (or similar).
* Experience in mentoring, guidance and support responsibilities.
* Relevant toolkit and minimum level 4 Business Analyst qualification; Lean Six Sigma experience an advantage.
* Experience gathering and documenting requirements.
* Process modelling experience.
Benefits
* 25 days holiday + bank holidays.
* Option to purchase additional leave – up to 5 extra days.
* Pension scheme matched up to 10%.
* Company performance‑related annual bonus – up to 5%.
* Life assurance policy on joining us, 4× salary.
* Well‑being programme.
* Colleague discounts including family discounts on cruises, holidays and insurance.
* Reductions and offers from leading retailers, travel groups and entertainment companies.
* Enhanced maternity and paternity leave.
* Grandparents leave.
* Income protection.
* Access to Saga Academy, our bespoke learning platform.
About The Company
Over the past 70 years, Saga has become the UK’s specialist provider of products and services to people aged over 50. Our products include cruises, holidays, insurance, personal finance and the Saga Magazine. We aim to be the most‑trusted brand for older people in the UK and our values guide us to deliver purpose and an inclusive culture.
We are champions of age inclusivity, signatories of the Age‑Friendly Employer Pledge, and a committed Disability Confident employer, ensuring our recruitment process is inclusive and accessible.
Your application will receive fair consideration and personal communication throughout the applicant journey. For more information on our DEI policies and colleague stories, visit Jobs and careers with Saga.
Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Research, Analyst, and Information Technology
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