About us:
As the #1 leader in hospitality worldwide, Marriott International has 8100+ hotel properties and 30 top hotel brands. Were in 133 countries and territories, and were still growing. Unmatched opportunities await you! The next step in your career could lead to your greatest adventure.
Manchester Marriott Victoria & Albert Hotel, a striking Grade II listed iconic building in the vibrant Spinningfields District, offers 148 stylish hotel rooms and suites with modern amenities. The V&A is the home to Chop & Plant our casual drinking and dining destination, offering a blend of Chop House classics and plant-based dishes with a focus on local produce and sustainability.We have flexible event spaces, including outdoor terrace, small boardrooms and banqueting for up to 200 people.
Our highest priority is making you feel as welcome as our guests. We want you to know youre important to us and that youll make an impact in your role, and for that, youll be appreciated and valued.
Benefits:
Meals & refreshments on duty
Uniforms
Performance based incentives
Learning and development opportunities
Accommodation and food & beverage discounts across 7,300 Marriott hotels worldwide
Recognition programmes
Job Overview
The People, Culture & Development Lead is responsible for shaping and driving a positive workplace culture, ensuring the hotel attracts, develops, and retains top talent. This role oversees recruitment, onboarding, and continuous training and development, while supporting performance management and employee care initiatives. The position plays a key role in driving engagement, compliance, and alignment with the hotels core values and brand standards.
Key Responsibilities
Culture & Engagement
Champion Marriotts culture and values across all departments, creating an inclusive and motivating environment.
Develop and implement initiatives to enhance employee engagement and satisfaction.
Work with the General Manager on recognition programs and team-building activities to strengthen morale and promote teamwork.
Act as the on property contact for leadership and team members on cultural and people-related matters.
Talent Acquisition & Onboarding
Lead end-to-end recruitment processes, ensuring timely and effective hiring aligned with business needs.
Build strong relationships with local talent networks and hospitality schools to attract high-quality candidates.
Oversee onboarding programs to ensure new hires integrate seamlessly into the Marriott culture and operational standards.
Learning & Development
Manage training and development programs using Marriotts DLZ platform and other tools.
Identify skill gaps and create tailored learning plans to support career progression.
Facilitate leadership development initiatives and succession planning.
Monitor training compliance and maintain accurate records.
Performance & People Care
Support managers with performance management processes, including goal setting, reviews, and coaching.
Provide guidance on employee relations, conflict resolution, and disciplinary procedures in line with company policies.
Ensure compliance with employment legislation and Marriott HR standards.
Promote well-being initiatives and provide resources for employee support.
Chair the hotels employee committee, driving the social, community & charity calendar of events and collecting the representatives departmental questions & ensuring all answered in a professional and timely manner.
Support the GM with the twice yearly Empowered employee engagement surveys by encouraging all associates to participate & support the leadership team to interpret & share the results and facilitate action planning for improvement.
General & Administrative
Maintain accurate HR documentation and reporting.
Ensure confidentiality and integrity in handling sensitive information.
Contribute to continuous improvement of HR processes and systems.
Accountability
Drive a positive and productive workplace culture.
Achieve recruitment and retention targets.
Ensure compliance with Marriott HR standards and legal requirements.
Deliver effective training and development programs that enhance performance and engagement.
Qualifications & Requirements
Experience in a HR role ideally within hospitality.
Strong knowledge of recruitment, training, and performance management practices.
Familiarity with Marriott systems, DLZ, Serve 360 & TakeCare platform/initiatives preferred.
Excellent interpersonal, communication, and organizational skills.
Ability to influence, coach, and build trust across all levels.
High integrity, confidentiality, and commitment to employee well-being.
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