About the role
Please note this role is only available on a part time basis.
The pay shown on this advert is based on full-time hours; as this role is part-time, the pay will be prorated.
As a Team Manager in one of our Waitrose shops, you'll influence and motivate your team and be a positive role model for delivering outstanding Partner-led, customer service that is distinctively Waitrose, passionate Partners serving food lovers.
Your strong leadership and team working skills will make all the difference to your team and, ultimately, the impression our customers have about the Waitrose brand. Keep them returning by earning their trust and loyalty for a lifetime, while helping to maximise sales and profit.
Key Responsibilities
It's fast paced, and at times you'll oversee the entire day-to-day operation of the shop.
- Using your commercial skills to maximise sales and profit while minimising wastage.
- Ensuring high levels of availability and merchandising, and delivering an efficient, legal, and secure store operation.
- Improving and maintaining customer satisfaction.
- Managing your team, from leading and inspiring to handling people-related tasks like organising holidays and managing absences.
- Creating a supportive culture of care, belonging, pace, and productivity.
- Engaging and leading partners in delivering and embedding change effectively within your shop.
Essential skills/experience you'll need
- Experience leading a team in a fast-paced, customer-focused environment.
- People management skills.
- Passion for and understanding of retail.
- Resilience to support your team’s response to change.
- Ability to influence stakeholders.
- Advanced communication skills.
Desirable skills/experience you may have
- Experience supporting disciplinary and grievance processes.
- Regulatory compliance management.
- Personal Licence Holder.
- Food Hygiene Level 3.
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About The Partnership
We’re the largest employee-owned business in the UK, home of John Lewis and Waitrose. We’re not just employees; we’re Partners, driven by our purpose to build a happier world. There’s never been a more exciting time to join us.
We focus on being brilliant at retail, continuing to innovate, adapt, and diversify. We are committed to price, quality, and service in John Lewis and passionately serving food-lovers in Waitrose.
As Partners, we share ownership and its rewards, using our voices to contribute to our success, working together through good and challenging times, and treating everyone with kindness and respect.
We own making the Partnership a place where everyone belongs, embracing differences, and creating an environment to thrive, grow, and be ourselves.
As Partners, we make all the difference. And, we all own it.
Important points to note:
Some roles may require pre-employment vetting, including DBS checks for successful candidates. You’ll be informed and provided with information during recruitment. DBS checks will be carried out by a registered body, and financial probity checks may also be required.
We encourage you to apply promptly, as vacancies can close early if there are many applicants.
We support flexible working to promote work-life balance, including flexible or compressed hours, job sharing, or shorter contracts. Please discuss this with the hiring manager during your interview.
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