Job Summary
The post holder will work within University Hospitals Bristol and Weston be responsible for providing an efficient and effective secretarial service for clinical teams within specialities across the Trust. The role acts as a point of contact and help to support colleagues and the team.
The role of Medical Secretary involves the pro‑active achievement of all key performance indicators relating to NHS clinical correspondence targets, workload distribution and daily performance monitoring across speciality/specialities. You will provide patients, GP's and clinical staff within the Hospital with high quality clinical outcome information within the Trust's turnaround time. The role is therefore responsible for setting high standards of patient care and displaying qualities of the Trust's values at all times.
Main Duties of the Job
To liaise with and act as a point of contact for clinical and non‑clinical staff via telephone and email, to act as point of contact for patients, relatives, carers and clinicians. You should be polite, empathetic to patients needs at all times and be able to communicate effectively when dealing with difficult situations and conversations. You will be responsible for your workloads and escalating any capacity problems and general issues to your line manager or relevant clinical staff. You will be responsible for completing clinical correspondence by way of typing, proof reading and correcting where necessary any errors on letters before they are dispatched to patients and GP's, so attention to detail is essential.
Person Specification
Knowledge and Experience – Essential
* Clerical/Administrative Experience
* Experience of dealing with the public – both on the telephone and in‑person
Desirable
* Previous NHS Experience
* Understanding Medical Terminology
Aptitudes – Essential
* Respecting Everybody
* Embracing Change
* Working together
* Being respectful
Skills and Abilities – Essential
* Effective and polite manner when dealing with people
* Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
* Ability to work effectively in a busy team, adjust to change and motivate others
* Ability to work on your own, using your own initiative, if required
* Confidence to handle difficult conversations with patients, relatives and carers
* Ability to adapt to use new computer packages and programmes
* Effective organisational skills
* Good IT skills including Microsoft packages
* Attention to detail
Qualifications and Training – Essential
* Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
* Business and Administration Level 3 NVQ or equivalent experience
Qualifications and Training – Desirable
* Experience with proofreading and a good level of keyboard skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer Details
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)
Weston General Hospital, Grange Road, Weston-super-Mare, BS23 4TQ
Website: https://www.uhbw.nhs.uk/
Details
Date posted: 18 March 2026
Pay scheme: Agenda for change
Band: Band 3
Salary: £24,937 to £26,598 a year pa
Contract: Fixed term
Duration: 18 months
Working pattern: Full‑time
Reference number: 387‑WD8840‑MF
Job location: Weston General Hospital, Grange Road, Weston-super-Mare, BS23 4TQ
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