Knauf stands for opportunity. We know that opportunity looks different to each person, and we are proud that we see opportunity in everyone. This exciting role within Knauf Insulation in the IT Team could be the perfect next opportunity for you to build a unique career, in a values-led culture with a clear purpose of making tomorrow a home for all of us. We are a global manufacturer of construction materials and within our Group, our 41,500 team members in 90 countries across 300 sites provide a huge opportunity for anyone with ambition and energy. We value everyone's contribution equally and we ask that you bring your whole self to work, to enrich the business further, as together we achieve more in a safe and inclusive environment.
Knauf Insulation is proud to be part of the Knauf Group. To learn more about the business, click here.
Can you say ‘yes’?...
* Do you have a passion for working in IT?
* Do you enjoy working individually as well as in a team?
* Do you enjoy supporting others?
As our IT Field Service Engineer, you will be working as part of an IT team based in the UK, providing hands-on support to local businesses and working on local and global projects. The role requires supporting multiple locations across the UK, primarily in St. Helens and Deeside, with the opportunity for hybrid working.
What you’ll be doing…
* Ticket resolution assigned to Field Service – incidents and tasks
* Physical / hands-on local IT support (networks, PCs, servers, telephony, mobile devices, printers, and users)
* Regular remote site check-ins
* Supporting infrastructure projects and rollout of new services and processes
* User training (local and global apps)
* Onboarding and offboarding support (including physical setup, imaging, training)
* Supporting local projects
* Local vendor management
* Supporting local applications
* Office moves, refurbishments, organizational changes
* Managing local business relationships – addressing new demands, communication, collaboration, and knowledge sharing
* Asset management
* Local procurement
You will split your time between our Head Office in St Helens and manufacturing sites in Queensferry and Shotton, so flexibility to travel is required.
What we’d love for you to have:
We are interested in your attitude, behaviors, and values. If you're willing to learn anything needed for the role that you don't already possess, we'd love to speak to you.
If you have any of the following, it would be an added advantage:
* Ideally 2 years of experience in an IT environment
* Comfortable working both independently and as part of a team across different locations
* Knowledge of Cisco networks – desirable
* Experience working with internal employees and third-party vendors
We’ll provide:
* Enhanced holiday pay – 33 days including bank holidays, with the option to purchase more
* 16 weeks of company sick pay after 3 months of service
* Group income protection
* Enhanced maternity, paternity, and adoption packages
* Life assurance – 4x annual salary
* Defined contribution pension scheme
* Staff bonus scheme
* Career progression routes
* Employee assistance programme through Health Assured
* Westfield Health Cash Plan
* Perkbox
* Access to Costco membership
* Wickes employee purchase scheme
* On-site gyms
* Wellbeing initiatives and mental health first aiders
* Car salary sacrifice scheme
* Cycle-to-work scheme
* On-site car charging points
What happens next?
We appreciate your time is valuable, and applying for a new job can be lengthy. We will respond to your application as soon as possible.
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