Apprentice dental receptionist

Job role: Apprentice Dental Receptionist Practice: Windmill Orthodontics - Heaton Location: 37A Heaton Rd, Newcastle upon Tyne NE6 1SB Position: Full-time - 40 hours per week, Mon-Fri Salary: £8.00 per hour. To apply, follow the link: https://www.tempdent.co.uk/apprenticeships/1830 About the role: This is an exciting opportunity to work within a professional dental practice while studying for your Level 2 Customer Service Practitioner apprenticeship. As the first point of contact for patients, the Dental Receptionist plays a key role in shaping the patient experience and ensuring the practice runs efficiently. You will develop strong communication, organisation, and customer service skills while supporting both patients and the dental team. Key duties may include: Greeting patients warmly in person and over the telephone, ensuring a friendly and professional first impression Managing appointment bookings, amendments, and cancellations using the practice management system Communicating clearly with patients regarding waiting times and upcoming appointments Ensuring patients are welcomed and checked in efficiently upon arrival Maintaining accurate and confidential patient records on the electronic patient database Responding to emails and telephone enquiries promptly and professionally Booking follow-up appointments and managing recall systems for routine check-ups Contacting patients ahead of appointments with courtesy reminders Supporting the practice team to ensure appointment schedules remain efficient and full Processing payments and supporting administrative tasks within reception Maintaining a clean, organised, and welcoming reception and waiting area Ensuring all required documentation such as treatment plans, medical histories, and forms are completed correctly Supporting the wider team to ensure the smooth day-to-day running of the practice Building positive working relationships with dentists, nurses, and practice staff You will also gain an understanding of dental services offered within the practice and learn how to support patients throughout their journey. If you are successfully appointed to this position, you may be required to complete a Disclosure and Barring Service (DBS) check in line with practice requirements. At Riverdale Healthcare, our mission is to improve lives by providing accessible dental care for all. We aim to be an employer of choice by offering both financial and personal rewards. We support your career development with outstanding incentives, recognition, and growth opportunities. 21 days annual leave (plus 8 bank holidays) Additional leave for long service Workplace pension with NEST Access to store discounts on our easy-to-use App Refer a friend scheme which could see you earning up £7500 Could you be an Apprentice Dental Receptionist for Riverdale Healthcare? Am I eligible for the Level 3 Dental Nurse Apprenticeship? You may be eligible if you: Are 16 or older. Live in England and have the right to work in the UK. Are not currently in full-time education. Meet residency requirements (usually having lived in the UK or EEA for the past 3 years). Do not already hold a qualification at the same level or higher in a related subject. Training Provided by Tempdent: Level 2 Customer Service Practitioner Apprenticeship Dental Receptionist specific training Functional Skills (if applicable) Flexible online delivery model Induction and regular progress support Riverdale Healthcare Riverdale Healthcare is a dynamic and expanding dental group with practices situated throughout England. Our services encompass a variety of NHS, private, and specialised dental treatments, all delivered with a focus on enhancing patient experience and care. Our team of friendly and highly-trained professionals is committed to providing the highest standard of dental care. At Riverdale, we care about people and always strive to do the right thing. We act with integrity, ensuring that every patient receives honest and transparent care. We commit to being the best we can be, embracing diversity, innovation, and continuous improvement. As a team, we support each other to create a unique and inclusive environment for both our patients and staff. Reasonable Adjustments: If you require any additional support or reasonable adjustments throughout the recruitment process, please contact the recruitment department at your earliest convenience at: recruitment@riverdalehealthcare.com. If you’re ready to apply, just hit the apply button and send your application to our Recruitment Team! How to Apply: Head over to Temp Dent's website, today to apply and be considered for the role. Link provided below: https://www.tempdent.co.uk/apprenticeships/1830