Customer Research Manager Salary: £43k
Hybrid role
Grafton Recruitment is delighted to be working with a purpose-led organisation in the housing sector to appoint a Customer Research Manager. Some of your responsibilities as a Customer Research Manager:
Design and lead a customer insight programme using a wide range of research methodologies to enhance understanding of customer needs and ensure their input shapes business strategy.
Oversee the development and implementation of customer satisfaction measurement tools, managing relationships with research suppliers and setting robust research frameworks and analysis standards.
Managed third-party research providers to ensure all methods are rigorous, compliant with regulations, and produce actionable insights.
Translate complex data into compelling stories that drive action and inform strategic decision making.
Will have proven experience in a similar Customer research leadership role.
Practical experience in delivering end to end quantitative research projects, including survey design and data interpretation.
You will be required to hold a current and valid driving licence.
The ability to present data in a clear and impactful way.