Applications from redeployees are assessed against the minimum criteria for the role. In your application, please provide details of how you meet the minimum criteria below: experienced in running visitor operations and high‑quality experiencesconfident in working productively with a variety of partners, individuals and organisationssomeone who keeps calm and focused in a busy working environmentadept at leading operations, including rotas, budgets and planning, across a complex sitea collaborative leader who takes time to support people in your team and beyondAdditional criteria for all other applicants:experienced in organising events and exhibitions supported by targeted marketingVisitor Operations & Experience ManagerWorking with key partners internally and externally, you’ll open up the history, stories and natural beauty for visitors to enjoy across all three West Yorkshire sites, delivering high quality experiences appealing to diverse audiences. You’ll design, deliver, promote and lead for our products and programming, championing accessibility and advocating our ‘Everyone Welcome’ values across our sites and with our wider communities.To be honest the job can be a pressured one, but it’s a beautiful place to work and we love to share the pleasures of East Riddlesden Hall, Hardcastle Crags and Marsden Moor with our visitors. You'll take part in duty management, deputising for the General Manager (including working regular weekends and Bank Holidays) as well as leading the visitor operation and experience, the Weddings and Events team, representing the National Trust with local partners and councils, and setting our strategic direction. As a key member of the property group leadership team, you’ll both lead and oversee day-to-day visitor operations and experience, ensuring everyday excellence to accommodate a diverse range of needs. You'll have budgetary responsibility, whilst maximising income generation from admissions, events, membership and the unique Weddings and Events business at East Riddlesden Hall. This supports investment in conservation across our West Yorkshire sites. You will also support the General Manager by building and holding key external relationships, for example with local councils and partners, all with the aim of delivering our NT strategy. You’ll create and lead for a positive, inclusive, diverse and productive work environment for your team, which delivers on visitor welcome and experience, community involvement, weddings and events, marketing and more. You’ll lead and manage the recruitment, coaching and staff development within our excellent visitor facing team. You’ll also manage volunteers, whose time and energy enables us to open across a seven-day week, all year round.The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.• Substantial pension scheme of up to 10% basic salary• Free entry to National Trust places for you, a guest and your children (under 18)• Rental deposit loan scheme• Season ticket loan• EV car lease scheme (for roles that meet the salary criteria)• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.• Flexible working whenever possible• Employee assistance programme• Free parking at most Trust places Click here to find out more about the benefits we offer to support you. Closing Date: 08 February 2026 There will be a two-stage recruitment process for shortlisted applicants as follows: Monday 30th March – virtual interview. Candidates shortlisted after interview will be invited to an in-person assessment centre on Friday 10th April.Important notice - In line with our redeployment policy, we’ll prioritise applications from National Trust employees who are under formal notice of redundancy. To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiries@nationaltrust.org.ukIf you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustments@nationaltrustjobs.org.uk and we'll support you as best as we can. For examples of how, please see our supporting you page.Equal Opportunities Statement The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here. Safeguarding Statement The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early. 170980IRC170980KeighleyPermanent f/t (37.5 hrs pw)Ends: Mar 22nd 88.5 mi from WillenhallThis is an exciting opportunity for a Visitor Operations and Experience Manager to join our Property Group Leadership Team in West Yorkshire. Specifically, this post will cover East Riddlesden Hall, Hardcastle Crags and Marsden Moor and sits within the wider West Yorkshire property group which also includes Nostell (Wakefield.) You'll travel across all three West Yorkshire properties and on occasion will need to travel to Nostell for meetings. With a focus on ‘Ending Unequal Access’ and ‘Restoring Nature’ (NT strategic priorities), you'll have the chance to develop an outstanding visitor offer and diversify audiences in one of the most high-profile portfolios of Europe’s largest conservation charity, looking after nature, beauty and history for everyone to enjoy.East Riddlesden Hall, Bradford Road, Riddlesden, Keighley, West Yorkshire, BD20 5ELCompliance.Eligibility to Work in the UK37,000 pa