Do you want to work for the UK's leading manufacturer of decorative bathroom and kitchen surfaces, whose brands include Bushboard and Wetwall? We are looking for a driven and detail-oriented S&OP and Improvement Manager to lead the development and execution of our Sales & Operations Planning (S&OP) process while driving measurable improvements in On-Time Delivery (OTD) performance for our top revenue-generating customers.
This is a strategic, customer-facing role that blends data analysis, cross-functional collaboration, and process ownership to ensure supply chain excellence and customer satisfaction.
Key Responsibilities
* Lead the design and implementation of a robust S&OP process, translating commercial revenue forecasts into SKU-level demand plans.
* Own the end-to-end forecast process with an 18-month rolling view, ensuring alignment with material purchasing and stocking strategies.
* Analyse OTD performance and identify root causes for gaps against the 97.5% target.
* Drive OTD improvement initiatives and ensure accountability across stakeholders.
* Build and maintain strong relationships with customer supply chain teams to enhance confidence in delivery performance.
* Chair weekly OTD and order book reviews with key customers.
* Communicate material supply risks using a 4-week forward-looking horizon.
* Report on forecast accuracy monthly and lead initiatives to achieve a minimum of 70% accuracy.
* Build and maintain strong relationships with customer supply chain teams to enhance confidence in delivery performance.
Qualifications
* Proven experience in a similar customer-facing supply chain or operations role.
* Strong understanding of ERP/MRP systems (Epicor preferred).
* Advanced proficiency in Microsoft Excel.
* Excellent communication and interpersonal skills.
* Ability to manage multiple priorities and deliver under pressure.
* Experience working in cross-functional teams and driving process improvements.
Benefits
* Competitive salary and benefits package
* Opportunities for professional development
* Collaborative and dynamic work environment
* Chance to make a real impact on customer satisfaction and operational performance
Why Join Us?
We're proudly part of Wilsonart Engineered Surfaces, driven by a mission to create surfaces people love, with service they can count on, delivered by people who care; with an overarching dedication to fulfil our customers' visions, whilst take great pride in manufacturing and providing the most innovative and design-led kitchen and bathroom surfaces.
* Be a key influencer in shaping our supply chain and customer experience strategy.
* Work in a collaborative, fast-paced environment with real impact.
* Opportunities for professional growth and development.
How to Apply
Submit your CV and a brief cover letter outlining your experience and interest in the role via Indeed
Job Type: Full-time
Benefits:
* Company pension
* Employee discount
* Free parking
* Health & wellbeing programme
* Life insurance
* On-site parking
Experience:
* Proven experience in a similar supply chain or ops role: 2 years (required)
* ERP / MRP system : 2 years (required)
* EPICOR system: 1 year (preferred)
Work authorisation:
* United Kingdom (required)
Work Location: In person
Reference ID: S&OP and Improvement Manager