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Customer service advisor

Wrexham
Permanent
Clockwork Organisation Ltd t/a Travail Employment
Customer service advisor
Posted: 22h ago
Offer description

Customer Service Advisor £25,671.10 per annum Permanent Opportunity- Wrexham Industrial Estate Monday- Friday, 8:45am-5.15pm Additional Benefits- Pension Life Assurance Private Medical Insurance Training/ Development Opportunities On Site Canteen Employee Rewards/ Discounts Cycle to work scheme On- site parking Join a market-leading manufacturing company and be part of a supportive, dynamic team! We're looking for a Customer Service Advisor to join our client's friendly and professional team based on the Wrexham Industrial Estate. This is a fantastic opportunity to work with a well-established company that values its employees and offers excellent benefits and training. Responsibilities of a Customer Service Advisor- Delivering outstanding customer service to our valued optician clients. Handling incoming calls and proactively managing customer accounts. Inputting orders accurately and ensuring same-day processing. Resolving queries and complaints efficiently in collaboration with team leaders. Providing technical support related to optical lens dispensing (training provided). Promoting new products, services, and offers to customers. Re-engaging inactive or potential customers through proactive outreach. Requirements of a Customer Service Advisor- Previous experience in a customer service or similar role. Knowledge of the optical industry is a plus, but not essential. A team player with a pos...

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