Overview
Permanent – 36.25 Hours – Full Time (80% hub based)
RBH currently have three opportunities for Customer Service Advisor to join our Customer and Communities Team, to deal with customer enquiries, via their channel of choice, including telephony, digital and social media in a professional and prompt manner whilst delivering an excellent customer experience.
Responsibilities
Your role is to provide customers with their first impression of our society, so it’s vital that you’re someone who can build instant rapport with our customers. You’ll be friendly, confident, and able to think on your feet, and you'll consistently deliver an exceptional service.
Your day-to-day work involves handling enquiries ranging from general information about RBH to specific questions about repairs, rents and payments, looking for a new home, planned maintenance and neighbourhood enquiries. You'll be a good listener, answer efficiently to achieve first contact resolution, or direct customers to the right team.
Our people at RBH support each other in tight-knit teams. Like them, you'll need to be results-driven whilst taking a genuine interest in each customer.
Who we are looking for
We are looking for people who are instantly likeable, you’ll be friendly, confident, and able to think on your feet, and you'll consistently deliver an exceptional service. Customer Service Advisors provide customers with their first impression of our society, so it’s vital to build instant rapport with our customers.
What's in it for you
As an RBH employee, you will receive a range of fantastic benefits, including:
* SMART working arrangements
* Holiday entitlement – 30 days holiday plus all UK bank holidays, with an additional 5 days after completion of five years’ service. Part time employees will receive a pro rata entitlement.
* Ability to purchase up to an additional 5 days leave per year.
* A quality defined contribution pension scheme, with salary exchange and RBH matches your contributions up to 8%
* Healthcare – automatic enrolment into a health care cash plan, covering optical and dental costs, consultation fees and physio to name but a few.
* You will also have access to our Employment Assistance Programme with a 24-hour confidential counselling support for both personal and work-related issues.
* Plus, many more
Please refer to the attached Job Description upon completing your application
Please note, should we receive a high volume of applications, we may look to close the role early, therefore we recommend an early application
Prior to applying for a role with us or attending an interview, you can request a call with the people team by emailing people@rbh.org.uk. We will then work with you to create an interview/application environment that works for you. Whether that’s needing the physical environment of the interview to be a specific way i.e., the room set up a certain way, or the method of interview itself i.e., teams, face to face or written questions. We want to make our recruitment process a positive experience for all.
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