Visitor Services Assistant | 9755 | Permanent Contract | Seasonal – 37 hours per week (April to October) Casual hours out of season | £13.05 per hour (Scale C) | Gressenhall Farm and Workhouse, Dereham, Norfolk
Do you have an interest in culture, heritage and history? Would you like to be part of the visitor services team at one of Norfolk's best loved museums and visitor attractions?
We are looking for an outgoing and confident individual to join our visitor services team at Gressenhall Farm and Workhouse. This is a seasonal contract working from April to October, with working opportunities outside of these months on a casual basis.
The role is very customer focused. You will be welcoming the public to the site and our visitor offer, ensuring that they get the most enjoyment from their visit and our environment.
Regular duties are varied but will include selling admission tickets, memberships and retail items. There will be responsibilities for cash handling and reconciliation, adhering to health & safety and security policy, with cleaning and minor maintenance tasks plus working on our period farm as part of your duties too.
You will be expected to deliver strong customer service, to promote and help deliver the museum’s events and activity programmes, and engage with groups and schools visiting, on occasion leading activities.
This is a varied and rewarding position. As part of a passionate and dedicated team, you will have experience of working in a customer facing environment to offer a high level of customer care with an approachable and enthusiastic manner. Full training will be given.
The working rota covers a shift pattern over 7 days per week, including regular weekend and bank holiday working, for which an enhancement is payable. Occasional evening work may also be required.
These are some benefits you can enjoy by working for Norfolk County Council:
1. Competitive salary
2. Generous holiday entitlement
3. Health and Wellbeing services including fast-track physiotherapy and a free counselling service
4. Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependent on your job role and business need.
5. Financial benefits such as:
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A for Fire Service and Social Care Workers
Relocation expenses (where applicable)
An advance of your expenses if you travel for work
Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions
Tax efficient ways of getting extra pension and new bikes
Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)
A payment if you refer someone you know to a hard to fill job
We want our people to be inspired and motivated to work well together, make the most of our workspaces, enjoy a healthy work-life balance, and deliver excellent services to Norfolk and its people. Flexibility is built into the way we work, with hybrid working a key feature for many roles. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely. We ask that you have in place good Broadband connectivity.
Before you apply, we recommend reading the full to help you demonstrate how you meet the criteria. You can also find information on our here.
Redeployment closing date: 1 February 2026 23:59
All other applicants closing date: 8 February 2026 23:59