Job Title: Retirement Living Assistant
Contract Type: Permanent
Salary: £26,227.50 per annum
Working Hours: Full time – 37.5 per week
Working Pattern: Monday to Friday 8.30am – 4pm
Location: Working across sites in Liverpool - St Luke's Court, L4 6TJ and Fountains Court, L4 1YA.
Responsibilities
Acting as an initial point of contact both on the phone and in the reception area, you will always ensure a professional and supportive approach is maintained, whilst working as part of a team to provide ‘best practice’. You will assist in the day-to-day delivery of a comprehensive housing management service for Retirement Living, including working with tenancy agreements, ensuring all records and files are maintained and held securely to maintain confidentiality.
In addition, your duties include:
* Conduct tenant daily Passive Infra-Red (PIR) checks used to detect movement within tenant homes and respond to emergency calls via the emergency system when on duty.
* Liaise with internal and external agencies.
* Responsible for front line tenancy housing management support including money advice, benefits & health & wellbeing referrals.
* Ensure that the Riverside Health and Safety policy is fully implemented at the scheme, ensuring customers are always aware of the provision of security at the scheme.
* Report repairs and maintenance needs on behalf of the schemes and assist customers with reporting their own repairs.
* Liaise with contractors including lifts, heating, fire equipment, gardening, etc. to ensure a high service is being delivered.
* Work collaboratively and build relationships of trust and respect with internal & external partners to promote independent living.
* Promote and encourage a high level of customer involvement, consultation and communication. To promote co‑production and provide the services that the customer wants and what is best for the customer with a strong focus on outcomes.
* Build a relationship with older people living in their schemes, giving customers information on availability and access to services within their local area.
* Have the ability to use appropriate IT systems and maintain professional and timely records.
* Promote safety and protection of vulnerable adults by ensuring all safeguarding issues and concerns are investigated in line with Riverside’s safeguarding policies and procedures in every aspect of service delivery.
* Working with colleagues to ensure key performance indicators (e.g. voids and arrears) are being met.
* Travel, within a reasonable distance, to provide cover to other schemes as required.
* Ensure compliance with Riverside’s Equality and Diversity policy in respect of employment and service delivery.
* Understand your role in the organisation and to be accountable for your contribution to service delivery within Retirement Living and the organisation.
* Understand how your job contributes to the overall purpose of the organisation and be accountable for delivering it in the most efficient way.
* Undertake personal development and training as necessary to keep up to date with regulatory changes in safeguarding and in the fields of housing, care, and support.
* Any other relevant duties as required by the designated manager.
Qualifications
* Experience of working in a customer focussed environment
* Strong communication skills
* Previous experience of working with vulnerable and/or older people
* Excellent computer skills including proficiency in Microsoft Office
Benefits
* Competitive pay & generous pension
* 25 days holidays plus bank holidays
* Investment in your learning, personal development and technology
* A wide range of benefits
Diversity and Inclusion
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
Additional Information
* The Group has offices across the UK and on this basis, there may be the requirement to travel to other locations to effectively perform this role.
* The role will be exposed to sensitive information; therefore, the role holder is expected to maintain levels of confidentiality at all times.
* In order to fulfil the requirements of this role, you will be required to work flexibly during the hours of operation.
* The role holder is expected to be committed to equal opportunities and to promote non-discriminatory practices in all aspects of work undertaken.
* Applications may close before the deadline, so please apply early to be considered.
Person Specification
* Experience working in a customer‑focused environment.
* Excellent communication and interpersonal skills, with the ability to effectively interact with tenants, colleagues, and external stakeholders.
* Experience of working with vulnerable and older people.
* Flexible and responsive attitude.
* To demonstrate IT Skills to include basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within this role and complete relevant IT training where required.
About Us
Riverside is one of the UK’s leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade.
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