Scale 4 £26,403 - £28,598 pro rata (20 hours per week) Part Time
Job Overview
The Facility Supervisor role is to support the Pavilion management team in the day-to-day operations of the Pavilion Sports & Community Centre.
This role involves supervising staff, assisting in overseeing bookings, activities, functions and events, ensuring compliance with regulations and maintaining high standards of customer service. Due to the nature of this role the candidate will be required to work regular evenings and weekends.
1. Operational Overview:
· Assist in the day-to-day operations of The Pavilion and associated outdoor facilities.
· Work effectively as part of the Pavilion team to ensure the smooth and efficient operation of the building including maintaining the running of the cafe-bistro, bar and reception.
· In the absence of the management team, provide supervision, guidance, and delegation of duties to casual staff as required.
· Deliver excellent front-of-house service, including welcoming visitors, responding to customer enquiries, processing bookings, cash handling, conciliation, and card transactions in line with the Council's financial regulations.
· Report any building or equipment issues to the management team and request repairs or maintenance as necessary.
· Ensure compliance with Health & Safety legislation, licensing laws, and all Peterlee Town Council policies and procedures.
· Be a main keyholder for the facility.
2. Facility Operations:
· Ensure compliance with licensing laws applicable to the Pavilion, particularly during functions and events.
· Maintain emergency procedures for the building, such as fire and bomb evacuations, alarm activations, and other emergency callouts.
· Carry out routine building checks, weekly tests, and inspections as directed by the management team, and ensure any maintenance issues are reported to the management team.
· Oversee the cleaning of the venue, and ensure rooms and facilities are clean and tidy between changeovers.
· Liaise with relevant members of staff across departments to ensure high levels of service provision and customer care.
3. Planning and Coordination: (Events and Functions)
· Assist with the planning and delivery of events including sport and community events and private functions.
· Act as a first point of contact for event and function organisers and attendees, addressing any concerns or requests promptly.
· Ensure all equipment and materials e.g. tables, chairs, staging are available, set up, and in good working order.
4. General Responsibilities
· Promote and uphold the mission, vision, and values of Peterlee Town Council.
· Participate in appraisals, performance reviews, and training as agreed with the management team.
· Take reasonable care for personal health and safety and that of others, in line with the Health and Safety at Work Act
· Always maintain confidentiality, ensuring compliance with GDPR and the Council's data protection policies.
· Undertake relevant training and development as agreed with the line manager to support the role.
· Carry out any other reasonable duties appropriate to the grade and responsibilities of the post.
Common duties and responsibilities
* Quality Assurance
To understand and adhere to standards at individual, team performance and service quality so that the customer and the Council's requirements are met and that the highest standards are maintained.
· Communication
To participate in and adhere to the team's communication processes and taking responsibility for keeping up to date with all relevant procedures, policies and objectives associated with the role. Excellent communication skills in English, both written and verbal, are required to perform the duties of this role effectively.
· Professional Practice
To take responsibility for behaving professionally at all times, ensuring that work is carried out to the highest standards and in line with the team's and Council's stated policies or procedures. This includes adhering to the Council's Code of Conduct.
· Health and Safety
Take responsibility for understanding and adhering to health and safety requirements for their service area, in line with the Town Council's Health and Safety Policy.
· Appraisal
All members of staff will receive appraisals, and it is the responsibility of each member of staff to follow guidance on the appraisal process.
· Equality and Diversity
As an organisation we are committed to promoting a just society that gives everyone an equal chance to learn, work and live free from discrimination and prejudice. To ensure our commitment is put into practice we have an established Equality and Diversity Policy.
· Confidentiality
All members of staff are required to undertake that they will not divulge to anyone personal and/or confidential information to which they may have access during the course of their work. All members of staff must be aware that they have explicit responsibility for the confidentiality and security of information received and imported in the course of work and using Council information assets.
· Induction
The Council has in place an induction programme designed to help new employees to become effective in their roles and to find their way in the organisation.
The above is not exhaustive, and the post holder will be expected to undertake any duties which may reasonably fall within the level of responsibility and the competence of the post as directed by your manager.
Job Types: Part-time, Permanent
Pay: £26,403.00-£28,598.00 per year
Expected hours: 20 per week
Benefits:
* Company pension
* Cycle to work scheme
* Employee discount
* Free parking
* Health & wellbeing programme
* On-site parking
* Sick pay
Work authorisation:
* United Kingdom (required)
Work Location: In person