About the role
As a Team Manager of Customer Assistants you'll support your leadership team to ensure that every customer who visits or interacts with your shop has an exceptional service experience, through the creation of a seamless customer shopping journey. You'll be an outstanding specialist in people and will lead, inspire and develop your Partners (employees), enabling each of them to reach their full potential.
Due to the nature of this role, applicants must be 18 years or over to apply.
Key Responsibilities
* Striving for high levels of customer and Partner (employee) satisfaction.
* Empowering your team to act with authority and accountability in a culture where they feel supported to grow professionally and feel cared for.
* Building genuine relationships with customers and internal and external stakeholders.
* Working with the wider shop leadership team, taking on duty manager responsibilities when required.
* Through the development of a clear resourcing strategy, you will ensure the recruitment of Partners that have the capability, aspiration and passion to deliver outstanding service.
Essential skills/experience you'll need
* Experience of leading a large team in a fast‑paced, customer focused environment with a proven track record as a specialist in people and driving a culture of empowerment.
Desirable skills/experience you may have
* Disciplinary and Grievance experience.
* Hiring Manager / Recruitment experience.
Varied hours of full‑time work across seven days to include early starts, late finishes, evenings and alternate weekends between the hours of 06:00 - 19:30.
Important points to note
It’s important to note that some of our roles are subject to pre‑employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third‑party registered body and financial probity checks may also be required for some of our roles.
We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.
We want all of our Partners to have a good work‑life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
#J-18808-Ljbffr