Job description:
THE ROLE
As claims executive you may be involved in the following tasks:
* Handle cargo claims (pre claim / quantified claim)
* Pursue recovery against local third party
* Assist Head Office Legal Dpt cargo claim teams in any tasks
* Support the claims manager with contentious issues under the bill of lading.
MAIN PURPOSE
As claims executive you will be in charge of handling claims presented in relation with the company activities, as well as to provide support and advice to operational and commercial teams and protect the company against legal risks and violations.
MAIN RESPONSBILITIES
* Resolving operational issues experience in case of alleged or confirmed cargo damage.
* Investigating the cause of damage to cargo and assessing legal liability for damage in order to allocate and potentially recover costs as appropriate.
* Working closely with claims manager, and within the authority granted, negotiate settlements with claimants and third parties
* Taking action to protect CMA CGM's interests and recovery prospects.
* Sending notice of liability and seeking recovery of costs incurred by CMA CGM from liable third parties.
* Rebutting claims for cost reimbursement from third parties.
* Keeping accurate records of all matters and all elements of cost incurred.
* Monitor the financial data of files by accurately using the in-house IT systems and provide reports.
* Working alongside the HO claims team and CMA CGM legal network to ensure potential claims against CMA CGM are mitigated, especially with regard to cargo claims.
* Assist the HO claims team, CMA CGM legal network or CMA UK management in the handling of cargo claims and in other legal matters.
* Developing and maintaining strong cross departmental relationships.
* Liaising and forming strong relationships with CMA CGM UK departments as well as Head Office, customers, suppliers and third parties locally and worldwide.
* Liaising with CMA UK cargo surveyor and lawyers, provide visibility on their appointments/invoices and challenge the quality of the services provided.
* Liaising with all parties involved in the claims process including cargo interests, vessel owners, P&I Clubs, charterers and insurers.
KEY COMPETENCIES & QUALIFICATIONS
SKILLS & EXPERIENCE
* Able to identify and assess options, perform cost analysis and think creatively to solve problems.
* Able to take a co-operative and sympathetic approach and provide a high level of customer service.
* Confident making decisions and working tactically.
* Strong team player.
* Excellent communication skills demonstrating clarity of reasoning and appropriate style.
* Excellent organisation & prioritisation skills and good attention to detail.
* Determined, tenacious and persuasive.
* Professional under pressure and in the face of dispute.
* Ability to self-manage workload and performance.
* Ability to collate and analyse information.
* Ability to draw conclusions as to facts and liabilities.
* Ability to keep detailed and well-ordered records.
* Excellent IT user capable of working across multiple IT systems (Microsoft Office + In house systems).
PRACTICAL & TECHNICAL KNOWLEDGE
* Previous Claims, Legal or dispute resolution experience preferable.
* Experience in Maritime Law desirable to be able to assess liability and understand limitations, contractual relations, Charter parties, Bill of lading and possible defences.
* Understanding of applicable international conventions applicable to goods transported by sea.
* Understanding of logistics and multimodal transport.
QUALIFICATIONS
* Minimum of GCSE grade C or above in English and Mathematics or equivalent.
* Law degree preferable.
We offer:
Not only do we offer a competitive salary, we also offer a generous benefits package including:
* 25 days annual leave (plus public holidays) increasing with length of service plus additional day over Christmas period and the opportunity to buy/sell annual leave
* Discretionary annual bonus
* Enhanced pension scheme up to 15% total contribution
* Life assurance x4
* Commitment to promoting awareness and understanding of Mental Health through our Mental Health and Wellbeing Charter
* Private healthcare (BUPA), BUPA Dental Plan + Healthcare Cash plan, including an Employee Assistance Programme
* Local and global development opportunities across 160 countries within the CMA CGM Group, including opportunities at our iconic Head Office tower in Marseille
* Hybrid Working
* Cycle to work scheme/ Season ticket loans
* Enhanced policies including Maternity & Paternity
* Employee recognition awards
* Considerable scope for personal and professional growth through the CMA CGM Academy
CMA CGM Group is proud to define itself as a family business built on strong human values.
* Excellence
* Exemplarity
* Imagination
* Boldness
CMA CGM respects, supports and values diversity in all forms. We seek to avoid discrimination and are committed to equal opportunities for all our employees.
Our long-held inclusive policy improves performance, creates growth opportunities for all, aligns with our customer's values and enhances employee engagement.
Join us and discover a world of opportunities
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Come along on CMA CGM's adventure