Employment Advisor - Restart
Location
This position will cover our busy Southampton office. Occasionally, the employee may need to travel to surrounding areas where the programme is delivered. In such instances, travel costs will be reimbursed by Palladium.
Primary Duties And Responsibilities
* Take responsibility and accountability for customers as assigned and work with them through to employment, including:
* Assessing the customer’s starting position to decide how best to meet their needs.
* Building rapport and a positive working relationship with each customer.
* Creating and following through with individualized action plans ensuring appropriate and effective activity is undertaken by each customer.
* Addressing customers’ personal constraints to employment, providing challenge, advice, and guidance where appropriate to develop customers' capability in the recruitment process, ensuring they have the necessary skills and confidence to secure employment.
* Identifying, structuring, and recommending vacancy and training solutions, working in close consultation with the team to meet the specific needs of customers and employers.
* Maintaining customer records to a required quality standard to ensure the customer journey is documented in accordance with our quality standards and contractual requirements.
* Developing an understanding of specialist signposting services in the local area/region, building knowledge in areas such as specific disabilities, housing, benefits etc.
* Meeting personal performance targets, key performance indicators and all quality and compliance measures by delivering high-quality employability provision to customers, both remotely and face‑to‑face.
* Developing relationships and networks with key stakeholders including employers, Job Centre teams, provisions and funding providers to ensure smooth operation of all processes.
Required
* Passion for working with people and delivering an inclusive service.
* Experience of working in a customer-focused, target-driven environment.
* Experience of providing one-to-one support and coaching to individuals with the ability to constructively challenge where needed.
* A level of independence and professionalism to work independently.
* Detail-oriented with strong organisational skills.
* Interest in welfare work.
Desirable
* Track record of performance and success in target-driven sales and customer or community-facing roles.
* Knowledge of the employment market in their area.
Key Competencies
* Creative intelligence.
* Ability to motivate, challenge and inspire.
* Proactive and solution focused.
* Excellent communication skills.
* Performance and target focused.
* Excellent organisation and prioritisation skills.
* The determination and drive to want to make a positive difference.
Guiding Principles
* Across our offices, our Guiding Principles define who we are and what we stand for. We are looking for candidates that resonate with them:
* We are One Palladium: All accountable, taking responsibility for our actions, and celebrating the positive impact we create.
* Our business grows when our people grow. We seek out opportunities to develop ourselves, each other, and Palladium.
* Our strength lies in our differences: We harness our unique strengths by listening to and respecting each other.
* Making mistakes is part of learning: We admit our mistakes early, help to make things right, and learn from the experience together.
* We don’t exist without results: We’re driven by the outcomes we achieve and stay focused on what matters.
About Palladium
Palladium is a global leader in the design, development and delivery of Positive Impact – the intentional creation of enduring social and economic value. We work with governments, businesses, and investors to solve the world's most pressing challenges. With a team of more than 3,000 employees operating in 90+ countries and a global network of over 35,000 experts, we help improve economies, societies and, most importantly, people's lives.
Equity, Diversity & Inclusion
Palladium is committed to embedding equity, diversity, and inclusion into everything we do. We welcome applications from all sections of society and actively encourage diversity to drive innovation, creativity, success and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce; and that all job applicants and employees receive equal and fair treatment regardless of their background or personal characteristics. These include: socio-economic background, age, race, gender identity and expression, religion, ethnicity, sexual orientation, disability, nationality, veteran, marital or Indigenous status.
Disability Confident Employer
Palladium is a Disability Confident employer, and we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. Should you require any reasonable adjustments or accommodations due to a disability or any other circumstance, please let us know.
Safeguarding
We define Safeguarding as “the preventative action taken by Palladium to protect our people, clients and the communities we work with from harm”. We are committed to ensuring that all children and adults who come into contact with Palladium are treated with respect and are free from abuse. All successful candidates will be subject to an enhanced selection process including safeguarding-focused interviews and a rigorous due diligence process.
Palladium International is a Real Living Wage Employer.
Project Overview And Role
The Restart programme offers enhanced support to Universal Credit claimants who have been out of work for at least 6 months to find jobs in their local area. Starting at the end of June 2021, it will benefit more than 1 million Universal Credit claimants who are expected to look for and be available for work but have no sustained earnings. The scheme will provide up to 12 months of tailored support for each participant. Palladium will work with employers, local government, and other partners to deliver tailored support for individuals.
The salary range for this role is: £26,208 to £29,000.
The Employment Adviser will play a vital role in the success of the programme. They will be in charge of managing a caseload of customers, working with them to create and follow an individualized workplan towards sustained employment.
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