AV Technical Support Engineer
Salary: £45,000 + benefits
Location: UK & Europe travel required
The role
We’re looking for an AV Technical Support Engineer. This is a hands-on, field-based role covering AV/VC support, troubleshooting, and installation support across multiple customer sites.
You’ll take ownership of technical issues from initial report through to resolution, while also supporting live projects and installations.
Key responsibilities
* Attending customer sites across the UK and Europe to diagnose and resolve AV/VC issues
* Carrying out investigations, fault-finding, PMVs, and installation support where required
* Owning support tickets from receipt through to full resolution
* Keeping customers updated on progress throughout the lifecycle of issues
* Updating and maintaining the service desk system accurately
* Testing, configuring, and preparing AV equipment for deployment
* Supporting installation teams with AV/VC project delivery
* Working directly with clients to help deliver suitable technical solutions
* Working flexible hours where required (early starts, late finishes, occasional overnight stays UK & abroad – all expenses covered)
What we’re looking for
* Previous experience in AV/VC support across multiple sites
* Strong knowledge of AV systems such as Crestron, Poly, Shure, and display technologies
* Comfortable working independently and taking full ownership of issues
* Methodical, proactive approach to troubleshooting and problem-solving
* Basic understanding of Microsoft 365, admin, and licensing (desirable)
* Full clean UK driving licence (essential)
* Flexible, hands-on, “can-do” attitude with willingness to travel regularly
Package
* £45,000 salary
* Door-to-door overtime paid
* 25 days holiday + bank holidays
* Company van (may be provided)
* Pension scheme
* Private healthcare
* All travel and overnight expenses covered