The role
The role holder serves as the first point of contact for all calls coming into the University’s main telephone number.
What will you be doing?
You will answer these calls in a timely, professional and courteous manner, ensuring that calls are routed and general information provided accurately, whether the calls are from students, faculty, staff, and the public.
The hours for this role are: · Monday to Thursday 2pm to 5pm · Friday 12pm to 5pm.
This role is a hybrid role, with operators expected to work on site twice per week (currently Mondays and Wednesdays).
You should apply if
We are looking for someone with:
· Strong customer service skills, a pleasant and courteous manner in dealing with University staff, students and public
· Experience in being able to work without supervision and, at times, under pressure from high call volumes.
· Good communication skills, a good speaking voice with clear and with good diction
· Computer and keyboard literate
· Experience of working in a similar switchboard operator or call centre would be advantageous