Job Summary
The post holder will be the point of contact for all administrative issues relating to patients' pathway of care. The post holder will work as part of a multi-disciplinary team and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.
Main Duties
* Process and log all referrals, including paper and Choose and Book, in line with Trust Access Policy and speciality SOP.
* Schedule new and follow‑up appointments with the most appropriate clinician, ensuring that capacity is proactively and efficiently used, escalating issues as required to the Admin Manager/Team Leader.
* Ensure that any diagnostics and investigations that are required as part of the patient pathway have been requested, including those carried out at other Trusts.
* Assist in the coordination of appointments and procedures at other hospitals and organisations where required.
About Us
Development and staff wellbeing
Your growth and personal happiness matter to us. After all, we can't expect the best from you if we don't invest in your development and nurture your wellbeing. From the moment you join us, we're committed to fostering your professional and personal development within a supportive, empowering environment. Whether you're just starting your career or looking to advance further, we provide you with the tools and opportunities you need to succeed. We actively support colleagues to take part in research, quality improvement and innovation, whatever their role or level in the organisation.
To support your wellbeing, we offer an extensive range of resources, including an on-site staff nursery at Kingston Hospital, wellbeing practitioners, regular wellbeing classes, dedicated staff physiotherapist, comprehensive occupational health services, 24/7 employee assistance programme, and a range of other support and activities.
We also take every opportunity to thank and recognise the work our teams do, through weekly "shoutouts" and patient feedback, monthly and annual awards.
Wherever you work across our organisation, we look forward to welcoming you.
Details
Date posted: 22 October 2025
Pay scheme: Agenda for change
Band: Band 3
Salary: £29,651 to £31,312 a year per annum inclusive HCAS (Outer)
Contract: Fixed term
Duration: 18 months
Working pattern: Full-time, Part-time
Reference number: 396-NN-7475521-A&C-GV-Z
Job locations: Kingston Hospital, Galsworthy Road, Kingston Upon Thames, KT2 7QB
Person Specification
Essential
* Admin experience
* Customer service experience
Desirable
* NHS admin experience
* NHS customer service experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer Details
Employer name: Kingston and Richmond NHS Foundation Trust
Address: Kingston Hospital, Galsworthy Road, Kingston Upon Thames, KT2 7QB
Employer's website: https://www.kingstonandrichmond.nhs.uk/
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