Customer Account Manager
Energy Services and Software
Location:
Milton Keynes (Hybrid, 2 days per week in the office)
Contract:
Permanent
Hours:
37 hours per week
Salary:
£35,000 to £45,000 basic
Commission:
Uncapped, realistic OTE £8,750 to £10,500
Envo Talent is representing an established UK-based energy services and software business supporting commercial organisations with energy management, compliance and carbon reduction.
The company operates in a stable, regulated sector with long-term customer contracts and recurring revenue. As the customer base continues to grow, they are strengthening their account management team to ensure customers receive consistent, high-quality service while identifying opportunities to add further value over time.
This is not a new business sales role. The focus is on managing an existing portfolio, building trusted relationships and ensuring contracts are renewed and expanded appropriately.
As Customer Account Manager, you will take ownership of a defined portfolio of approximately 400 business customers. You will act as the primary point of contact, responsible for customer satisfaction, contract renewals and identifying suitable upsell and cross-sell opportunities across energy services and software solutions.
Working closely with internal delivery and support teams, you will ensure services are delivered as agreed while contributing to retention and revenue targets. The role offers a hybrid working model, combining home working with regular time in the Milton Keynes office.
What’s on offer
£35,000 to £45,000 basic salary
Uncapped commission with achievable on-target earnings of £8,750 to £10,500
Employee ownership profit share
Hybrid working (office and home based)
Long-term role within a stable and growing business
Key responsibilities
Managing and developing a portfolio of business customers
Acting as the main relationship contact for assigned accounts
Carrying out structured account reviews
Managing contract renewals and retention
Identifying and delivering upsell and cross-sell opportunities
Supporting customer onboarding and profiling
Maintaining accurate CRM records
Producing account performance and revenue reports
Working closely with operational, technical and support teams
Maintaining clear, professional communication with customers
Experience and background
3 to 5 years’ experience in B2B account management or sales
Proven experience managing a portfolio of business customers
Background in energy, utilities, compliance, software or related services preferred
Track record of achieving renewal, retention or account growth targets
Comfortable working to commercial objectives
Degree in Business, Marketing, Energy Management or similar preferred, or equivalent experience
Confident using CRM systems such as Salesforce, Dynamics, vTiger or similar
Strong Microsoft Office skills
Personal qualities
Relationship-focused with a consultative approach
Organised and comfortable managing a large customer base
Commercially aware without being overly sales-driven
Clear, confident communicator
Proactive and reliable
Comfortable working independently while collaborating with a wider team
Benefits
Employee ownership profit share scheme
Hybrid working model
Flexible holiday allowance
Contributory pension
Medical cash plan
Wellbeing programme
Life assurance
Cycle to work salary sacrifice scheme
Electric vehicle salary sacrifice scheme
Free on-site parking
On-site kitchenette and break-out areas with complimentary refreshments
Company-funded social events and team activities
Relaxed dress code
Ongoing learning and development through internal and external training
Envo Talent is acting as an employment partner on behalf of our client. All applications will be handled confidentially.
Applicants must have the right to work in the UK. Our client is an equal opportunities employer and welcomes applications from all suitably qualified individuals