Service & Warranty Coordinator
Location: Exeter, Devon
Job type: Permanet
Hours: Monday to Friday 8:30am - 5pm
Salary: £26,000 per annum
Hawk 3 Talent Solutions are currently recruiting for a Service & Warranty Advisor to join our clients well known team in Exeter.
The role:
* Act as first point of communication for customers and retailer enquiries into the department
* Manage communications via phone, email, and web channels
* Accurately log all interactions and case details onto company CRM system
* Work closely with technical and service teams to investigate and resolve customer issues
* Keep customers and retailers updated throughout lifecycle of enquiry
* Ensure all issues are resolved efficiently, accurately and in line with company procedures
* Handle and de‑escalate customer concerns in calm, and solution‑focused manner
* Maintain high level of accuracy when updating systems and documents
About you:
* Experience within a customer service or technical support role, or similar
* Experience working with CRM system
* Confident communicating with customers
* Able to stay organized under pressure
* Comfortable working within structured processes
* Knowledge of heating appliances would be beneficial
What's on offer:
* 6.4 weeks annual leave (including bank holidays)
* Pension scheme
* Free onsite parking
* Staff discount on products
* Free eye tests and VDU support
* Structured training and development opportunities
* Positive, collaborative working environment
Closing date is 11 th June 2026
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