Due to our continued growth, we now require an additional Administrator to join our team of 12 who manage all order processing and repairs administration for UK and Overseas customers. Reporting into the Department Office Manager, this is an excellent opportunity to join an international company who continue to succeed. We can offer the chance to learn and develop and secure a role with a well established and successful international organisation who offer a professional working environment and a good benefits package plus annual bonus scheme.
Working from our modern site at Yateley as part of our professional and friendly Head office we can offer Mon to Fri working hours 37.5 per week and hybrid working plus a generous salary and annual discretionary bonus scheme. We are a well respected international engineering and manufacturing company who supply customers worldwide with a range of products. We can offer a flexible working pattern, free parking, 25 days holiday plus bank holidays and a holiday purchase scheme, a full benefits package including health insurance and a generous pension scheme plus a generous salary and yearly bonus scheme too, along with a range of staff well being incentives.
The purpose of the role is to work as part of a team to support the administration process for customer repairs for the complete range of company equipment, through the acknowledgement of goods received for repair, quotation and purchase order processing, liaison over delivery dates and organisation of worldwide shipments, ensuring all activities are undertaken to maximise levels of customer satisfaction and in strict compliance with export and other shipping regulations.
The role would suit candidates with previous order processing, raising quotes, sales admin or similar experience and gained within a manufacturing, engineering or service scheduling type of role. We can then provide full training to enable you to carry out the below tasks.
To process all imports through UK customs including purchased goods, goods coming in for repair and goods returning from our Regional offices and customers.
To progress goods received for repair by inputting the details into the Company ERP system, ensuring all internal vetting processes are completed and any export control requirements are highlighted prior to confirming acceptance of the goods for repair.
To attend weekly meetings, to monitor all customer repairs referring to the repair database and liaise with the Repair Department and customers to manage and meet customer demands.
To obtain authorisation from the Quality Department for approval if goods are within warranty period.
To prepare quotations for repaired goods in liaison with the Repair Department and chase customers for their purchase orders.
To process Purchase Orders (PO) from customers, in response to the repair quotation.
To coordinate the shipment of repaired goods back to customers across the world.
To produce accurate and timely invoices to customers for all repair orders.
To ensure all documents are filed correctly, databases are updated and orders are closed in a timely manner.
To respond to customer queries, seeking answers from other Departments as required. To ensure all documents are filed correctly, databases are updated and orders are closed in a timely manner
To respond to customer queries, seeking answers from other Departments as required
To arrange collections from suppliers both in the UK and overseas on behalf of the Purchasing team
To ship / export goods as required by the Purchasing Department and other ad hoc shipments from Engineering etc.
To recharge freight to customers for repair and sales orders in a timely manner, ensuring invoices are approved and returned to Finance for payment before the payment due date.
To be successful you should have proven administrative experience ideally gained within a manufacturing or engineering company whereby you are dealing with suppliers and customers, working on a CRM database and providing accurate and timely documentation and administration to a range of customers/suppliers. Ideally processing orders, quotations, repairs or similar. Any knowledge of import or export procedures is an advantage but we can provide training.
In return we can offer the opportunity to join a well established and secure company offering a generous salary plus annual bonus, full benefits, 25 days holiday and on site parking working form our modern premises for a successful international company. We also offer a range of staff incentives and additional well being benefits. The role offers some hybrid working once trained.
Please submit your CV asap for immediate consideration