SF Recruitment are pleased to be exclusively engaged with a fantastic business close to Central Derby to recruit for a Customer Service Advisor on a full time permanent basis. We're looking for resilient, experienced, and proactive individuals ready to thrive in a fast-paced environment. Role Details Salary & Benefits: Salary: £25,987 per annum Holidays: 23 days annual leave, increasing by one day per year of service up to a maximum of 25 days. Benefits: Free staff parking and a staff discount scheme. Key Responsibilities The core focus of this role is to deliver exceptional customer support across multiple channels, ensuring timely and positive resolution to all inquiries: - Handle high volumes of incoming calls and respond to customer queries via email. - Manage logistics, including tracking parcels, liaising with couriers, and resolving delivery issues. - Expertly manage and resolve complaints related to damaged goods and service issues. - Process all aspects of returns, replacements, and exchanges (authorising, arranging, and processing). - Process financial adjustments, including raising credits and issuing refunds. - Provide initial troubleshooting and product support (full training provided). Essential Skills & Experience The ideal candidate will possess: - Minimum 2 years of proven, high-level experience in a customer service environment. - Proven experience in effective complaint ...