My client is a long established, fast growing and dynamic company to provide IT support services to business clients throughout Essex and London. With a growing client base they now seek an experienced 1st Line Helpdesk Engineer to join their highly motivated team who work in a relaxed and friendly environment. Duties: Provide remote 1st line it support to their contracted clients via phone / email Contribute to the maintenance of their IT documentation database After identifying the issue, you will talk the user through the required steps to resolve it or escalate to the relevant team as and when necessary Experience preferred: Excellent problem solving skills Up to date Windows experience Network support Office 365, Azure, SharePoint, OneDrive Anti Virus Software Mail Filtering - Mimecast or similar Personal qualities: Flexible, adaptable and calm when under pressure Willingness to self develop Honesty and dependability Well presented, personable, team player Customer focused Hours: Shift pattern: 08:00 to 16:30 / 09:00 to 15:30 / 09:30 to 18:00 Monday to Friday. Career: Progression to 2nd Line Helpdesk Engineer or Field Engineer depending on performance.