Billing Administrator
Location: Solihull (Office-based with 2 days WFH after successful probation)
Salary: £25k
Hours: 37.5 hours per week, Monday – Friday, 09:00 – 17:30
Are you an organised administrator with excellent attention to detail?
Do you enjoy working in a fast-paced environment with a focus on billing and customer satisfaction?
Are you looking for a role that offers career development opportunities within a growing business?
We are looking for a Billing Administrator to join the team, playing an important role in ensuring that customer bills are processed accurately and on time, supporting positive cash flow for the business. This role will involve managing billing tasks, responding to customer queries, and maintaining internal systems, all while working closely with both the billing and wider teams.
Responsibilities (but not limited to):
1. Billing Process: Add new customer billing entries, including monthly recurring charges and credits, using our order ticketing system.
2. Task Management: Handle high volumes of billing tickets, ensuring SLAs are met and priorities are managed effectively.
3. Cease Billing Support: Assist with cease billing operations by performing data entry to stop billing when services are no longer required.
4. Collaboration: Build strong internal relationships, working with the wider team to support the overall billing operation and ensure smooth customer experiences.
5. Company Engagement: Promote the company's services and offerings, staying informed about industry technologies and commercial issues. Support the Finance Team and business development as needed.
Requirements
1. Previous administrative experience, ideally within a telecoms environment, with a strong focus on accuracy and attention to detail.
2. Excellent interpersonal skills, with the ability to communicate at all levels.
3. A team player who is comfortable working with a diverse group of colleagues.
4. Proficiency with Microsoft Office tools, including Excel, Word, PowerPoint, and Outlook.
5. Strong organisational and time management skills, with the ability to prioritise and manage multiple tasks simultaneously.
6. A customer-focused attitude and a “can-do” approach to problem-solving.
7. A willingness to learn, adapt, and support the wider business as needed.
If you are proactive and organised, eager to join a fast-paced and growing company, then we would love to hear from you.
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