About Our Client
Service Desk Analyst - Manchester
Our client is a leading entity within the Not for Profit sector. With a sizeable workforce, they are committed to making a difference in the community. They have a strong reputation for their high-quality service and dedication to their cause.
Job Description
Service Desk Analyst - Manchester
* Provide top-notch technical 1st / 2nd line support to internal users.
* Solve complex IT issues efficiently via Telephone / Email / Face to face.
* Work collaboratively with team members.
* Ensure customer satisfaction through excellent service.
* Maintain and update the service desk system regularly.
* Escalate issues to the appropriate department when necessary.
* Contribute to the continuous improvement of the IT department.
* Adhere to all company policies and procedures.
The Successful Applicant
Service Desk Analyst - Manchester
A successful Service Desk Analyst should have:
* Relevant educational qualifications in Information Technology or related field
* Experience in a similar role Service Desk / Helpdesk role.
* Experience of using ITSM tools such as Cherwell, ServiceNow, Service Desk plus, Halo etc.
* Excellent troubleshooting and problem-solving skills
* Hands on knowledge / experience of MS Intune/Autopilot, Azure AD, Sharepoint, Azure AD, Mobile support for iOS/Android OS mobile devices
* Outstanding customer service skills
* Strong team working capabilities
* Able to work efficiently under pressure.
What's on Offer
Service Desk Analyst - Manchester
* A competitive annual salary up to £26,000 (ranging from £22,000 to £26,000)
* Generous holiday leave of 28 days
* Pension scheme
* Cycle to work scheme
* A supportive and collaborative work culture.
* The opportunity to make a difference within the Not for Profit and Charities sector
If you are a driven and dedicated Service Desk Analyst looking for an exciting opportunity in Sale, we encourage you to apply.
#J-18808-Ljbffr