£16.35 We are looking for an Elite Security Support Officer to join our retail security team, covering a range of retail stores across Exeter, Plymouth, Newquay, and Camborne. This is a key role providing reliable cover for sickness and holidays, ensuring consistent protection and service excellence across multiple sites. The position is contracted at 45 hours per week and offers a dynamic working environment for someone who takes pride in maintaining high standards and representing the company at its best.
Overview
We are seeking an Elite Security Support Officer to cover multiple retail stores across Exeter, Plymouth, Newquay, and Camborne. The role provides sickness and holiday cover, maintaining protection and service excellence across sites. The contract is 45 hours per week.
Responsibilities
* To protect our customer’s property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.
* Delivering results that meet and/or exceed the Key Performance Indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
* To undertake additional training to ensure continuous self-development.
* To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.
* Fully and satisfactorily complete all tasks and duties on site as defined within the published Assignment Instructions (AI's).
* Proactively refer to and review the published Assignment Instructions, familiarising oneself with any changes to suggest additional amendments that will improve or enhance the current level of service.
* To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out duties. The Customer also requires a CCTV PSS SIA Licence. There are additional courses that are contractually required.
* Comply with legal obligations and safety requirements of the role.
* Follow instructions and procedures appropriately without unnecessarily challenging authority.
* Work in a systematic, methodical and orderly way.
Training
* Fully and satisfactorily complete all required competency training.
* Undertake additional training to ensure continuous self-development as directed by the Security Account Manager.
* Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
* You are required to ensure you renew your licence 16 weeks before expiry.
Security and Health & Safety
* Look out for, and immediately report, any Health & Safety hazards, or potential hazards, on site.
* Stay alert to any threats or changes within the work environment to take appropriate action to reduce disruption, loss or damage.
* Use common sense and initiative by involving others if a situation appears to become threatening.
* Maintain professional conduct in difficult situations and with challenging customers.
* Complete an accurate, detailed notebook entry as soon as possible after any incident, which can be used as part of the Incident Report process.
* Keep to schedules and demonstrate commitment to Mitie and the Client.
* Ensure check calls are carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).
* Call emergency services and the Communication Centre to report all incidents.
What we are looking for
* Previous Security Experience
* SIA License
* SC Clearance desirable
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