We are seeking a dynamic and experienced Service Delivery Supervisor to ensure a compliant operation with full duty coverage and adherence with the various company policies and procedures. To act as first point of communication for the driving team.
Responsibilities
* Service monitoring, detailing, traffic delays and road closure management.
* First Use Checks and Gate checks Audits.
* CCTV downloads as required.
* Complaint investigation.
* Coach, support and advise drivers on a daily basis.
* Efficient forward allocation of driving work within the European, Domestic and / or Mixed Rules.
* Efficient forward allocation of vehicles to meet the seating capacities within the contract requirements ensuring efficient use of all vehicles.
* Ensure daily coverage of all operations, including the day-to-day operational needs.
* Ensure compliance with all appropriate driving regulations, both Domestic, European and / or Mixed Rules at all times.
* Keep accurate records of the Duty Allocation System (DAS).
* Work in collaboration with the engineering team to liaise and collaborate with breakdown and RTCs and VOR's.
* Use tracking equipment to ensure service delivery is running accurately and efficiently.
* Lost mileage reconciliation and EPM recording as necessary.
* On-call coverage.
* Out-of-hours social media / app posts to report operational updates.
* Driving coverage if necessary.
Working Hours
45 hours per week working 5 days covering Sunday - Saturday.
Essential Experience
* Able to communicate with colleagues at all levels in a polite, swift and efficient manner.
* Good team and interpersonal skills.
* A highly organised individual with a proactive and positive attitude to work.
* A willingness to learn and work flexibly to the needs of the business.
* Enthusiastic, conscientious and hardworking.
* Excellent verbal and written communication skills.
* Able to remain calm under pressure.
* PCV licence – this is a must.
Please only apply if you have the relevant experience for this position. If you do not have the relevant experience your application will be automatically rejected.
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