Overview
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our TRUE values are Trust, Respect, Unity, and Empowerment.
Role
Days of Working: Monday to Friday; may require occasional weekend shifts. Shift 08:30–17:00, or flexibility in line with business needs. The role leads the soft services function for an ELFT multi-site contract in the Beford, Luton & North East London Region, managing all operational teams to ensure operational excellence is delivered within agreed budgets and service specifications. This includes monitoring and reporting on quality of service and financial performance, service reporting, social value delivery, KPI management and record keeping, while driving innovation in service delivery to the client. As a sub-contractor, OCS delivers Soft Services including Cleaning, Catering, Window Cleaning, Grounds & Gardens Management, Material Management and Pest Control.
Responsibilities
* Undertake the role of Account Director for Soft Services across allocated sites, ensuring staff carry out duties effectively and efficiently in accordance with company policies and procedures.
* Act as the first point of contact for the ELFT client management team, subcontractors, and OCS operational teams.
* Contribute to the growth of all services to meet client and commercial expectations while maintaining strict budgetary control within the operational business area.
* Implement company, divisional, and contract strategies as directed.
* Deliver all Health & Safety requirements of the business in a mental health setting.
* Act as an ambassador for OCS values and support cultural development in line with those values.
* Oversee and implement contract terms and specifications as defined in the ELFT contract.
* Manage the contract effectively, ensuring all Soft FM services are delivered within budget and to the required standards.
* Liaise with and influence ELFT operational management teams through professional meetings, correspondence, and reports.
* Identify, manage, and mitigate risks while recognising opportunities for improvement.
* Ensure all service requests and issues are managed within agreed contractual SLAs.
* Monitor the contract payment mechanism to minimise financial deductions. Support the management of subcontractors to ensure value for money and compliance with contract specifications.
* Deliver accurate and timely site reporting, including monthly internal and external reports covering financial, operational, quality, health, safety, and HR performance.
* Manage multi-line accounts in partnership with the financial business partner, including debt management, forecasting, and delivery of EBITDA targets.
* Support and drive contract growth and wider business opportunities by identifying and promoting OCS services.
* Support managers with day-to-day people management, including recruitment, discipline, development, appraisals, capability, and grievance processes.
* Ensure management support for all high-profile ELFT events.
* Engage with OCS Senior Leadership, internal stakeholders, ELFT stakeholders, and partners as required.
* Participate in the wider OCS Healthcare and Education Management team, supporting projects, mobilisations, and staff development initiatives when required.
* Develop and support teams through structured succession planning aligned to the OCS 9-box development framework.
* Deputise for the Regional Director (South) when requested.
* Participate in social value activity in support of ELFT Marmot status.
* Undertake any other reasonable duties appropriate to the role and the needs of the business.
Essential Hiring Criteria
* Right to work in the UK
* Relevant academic or professional qualification
* Strong experience within Soft Services FM (cleaning, catering, security, or multi-service environments)
* Proven experience managing contract P&L and commercial performance
* Significant operational leadership and stakeholder management experience in a customer-facing environment
* IOSH Managing Safely (minimum); NEBOSH desirable
* Strong understanding of health & safety, COSHH, food safety (if applicable), and soft services compliance standards
* Experience managing and developing large, multi-site teams
* Experience working with and managing supply chain partners
* Highly motivated with a track record of driving operational improvement and service innovation
* Excellent communication, presentation, and report-writing skills
* Strong IT skills, including Excel
Benefits
* Career progression within a growing company
* Immediate access to “Opportunity” our internal Learning and Development platform
* Training and upskilling available
* HAPI App discounts and vouchers
* Refer a friend scheme with up to £500 of rewards
* Access to “CHROMA”, our internal colleague-led diversity and inclusion community
* Access to internal Mental Health First Aiders
* Access to “Stream” giving you the ability to track your wages in real time
How to Apply
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest. You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available. We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
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