Desktop Support Technician
Location: Victoria, London, UK
Work Model: Onsite, 5 days per week
Contract: 6‑months
My client, a leading global provider of financial software solutions, is seeking a Junior Desktop Support Technician to join their onsite support team. This is a hands‑on role, serving as the first point of contact for employees and providing high‑quality technical support. You'll manage daily walk‑ups and remote tickets (averaging 30 per day), ensuring quick resolution and minimal downtime.
What You'll Do
Provide front‑line support via walk‑ups and remote channels.
Diagnose and resolve hardware/software issues across Windows and MacOS.
Manage onboarding, workstation setup, and user training.
Handle asset management, upgrades, and patching.
Support meeting rooms, events, and small IT projects end‑to‑end.What We're Looking For
1+ year of tech support/help desk experience.
Knowledge of Windows or MacOS operating systems.
Strong interpersonal and communication skills.
Customer‑focused mindset with ability to explain technical concepts clearly.
Familiarity with ServiceNow, Active Directory, Office 365, Google Suite, Slack, Zoom, and VPN basics.Why Apply? This is a great opportunity to step into a junior IT support role with exposure to global users and enterprise systems. You'll gain hands‑on experience in a fast‑paced environment, working onsite in Victoria, London, with a supportive team and clear career development potential.
Randstad Technologies is acting as an Employment Business in relation to this vacancy