Job Description
We are looking for a warm and friendly, experienced Receptionist to join our team.
Due to the current renovations at The Sloane Club, you will be a part of an exciting future that requires a knowledge of 5-star service and passion for the hospitality industry.
Responsibilities
* Whenever possible to anticipate guests needs, to be aware of all written and spoken requests, to carry out these requests in a courteous and helpful manner.
* To have a full understanding of Opera systems would be beneficial
* To display a pro-active and innovative approach to skills development and standards enhancement with your team.
* Ensure communication procedures are effective and efficient on a day-to-day basis, so that service standards are not compromised.
* Actively develop positive and effective communication between the Reception, Housekeeping and F&B teams.
* Ensure that you and all team members have a sound knowledge of the local area regarding history, places of interest and special events and where further information can be obtained.
* To be able to act with initiative, planning for the future and possible consequences. Being pro-active in getting things done and exceeding expectations of both members/guests and colleagues where possible.
* To develop interactive member/ guest relations and to be aware of any possible future requirements. To relay such information to your manager for the enhancement of member/ guest expectation.
* Operate the hotel switchboard and deal with all internal and external calls, according to procedure.
* To display and fulfil positive service style.
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