Customer Services Advisor
Job no: 560977
Work type: Part time, 20 hours per week
Site: Boston
Categories: Retail Colleagues
Location: Lincolnshire
Salary: £10.20 - £12.41 per hour
Business Area: Retail
Responsibilities
* Deliver great customer service and assist customers in-store and in the car park, helping with car parts fitting, technology fitting, cycle building and cycle servicing.
* Provide proactive, customer-focused support to help customers find the right products and services.
* Work on customers' vehicles in the car park and on bikes in-store, delivering a wide range of fitting services.
* Develop practical problem-solving skills and the ability to work quickly and efficiently.
Qualifications
* Experience of delivering great customer service, ideally in a retail sales environment
* A proactive approach to helping customers and understanding their needs
* Problem-solving skills
* Availability to work on a rota basis, including weekends
Desirable
* Some knowledge and skills in car parts fitting and cycle repair
* Experience of working towards and achieving sales targets
Rewards and Benefits
* 25% off most Halfords products in Retail stores and online
* Amazing discounts up to 50% on garage bills at Halfords Autocentre
* Discount on Halfords Breakdown Cover, with bike cover as standard for annual policies
* At least 25% colleague discount at Tredz
* Life Assurance
* Uniform
* Discounts on groceries, shopping, holidays, insurance, days out, restaurants and more
* Employee assistance programme with confidential 24/7 support
* Fantastic Trade Price Bike Scheme
* Sharesave scheme: save to purchase shares at a 20% discount
* Cycle2Work scheme
* Wagestream - access up to 30% of pay as you earn
* Health Cash Plan for healthcare costs
We're in an exciting chapter—rapidly growing our business with a focus on motoring services and electric mobility. We are the UK's leading retailer of motoring and cycling products and services, and the UK's largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.
Not sure you meet all the criteria? We'd encourage you to apply anyway. We are committed to creating an inclusive workplace and are an equal opportunities employer welcoming applications from all backgrounds.
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