Fire & Security Role: Are you a Security Systems Remote Technical Support Engineer?
Paying up to £30k
What can you expect as an employee:
* Competitive salary with structured shifts
* 4 on / 4 off shift pattern (2 days, 2 nights – 6am–6pm / 6pm–6am)
* Full-time, 100% office-based role in Belfast
* Company committed to supporting flexible working requests from day one
* Opportunities to develop technical expertise
The ideal candidate would have:
* Minimum 3 years' experience across multiple disciplines (Intruder, CCTV, Access Control, Fire)
* Strong customer focus and excellent telephone manner
* Team player with strong interpersonal and communication skills
* Ability to prioritise and manage workloads effectively
* General fire systems knowledge with Network/IP-based product experience
Qualifications:
* Knowledge of UDL software across Galaxy, ATS, Intruder Panels (desirable)
* Experience with Cash4Windows (desirable)
* Exposure to enterprise-level networked CCTV systems (e.g., Cathexis) (desirable)
* Remote programming experience for enterprise-level access control systems (desirable)
About the role:
* Provide technical support and troubleshooting to both engineers and end users across fire and security systems
* Use remote diagnostic tools and telephone support to resolve issues, reducing the need for field engineer callouts
* Prioritise workload to ensure contractual deadlines are met
* Handle customer calls with professionalism, meeting internal service standards
* Work closely with customer service and scheduling teams
* Deliver accurate, timely information to engineers and customers
Don’t miss out on this exciting opportunity to join the team and make a difference in the fire and security industry. Apply today and take the next step in your career!