Skin Me is a mission driven start-up with seriously big skin goals. We're looking for an experienced Head of Supply Chain to join our Team at Skin Me. In this role you will own, develop and execute our end-to-end supply chain across forecasting, planning, procurement, logistics, and distribution to support aggressive growth. This is a full time position based at our cutting-edge facility in Park Royal, London, working Monday to Friday, with flexibility required for operational issues and evolving business needs. What you’ll do: Own, develop and execute our end-to-end supply chain across forecasting, planning, procurement, logistics, and distribution to support aggressive growth targets whilst maintaining operational excellence Lead and scale the supply chain function, including management of our Supply Chain Manager and planners Lead forecasting, planning and stock control in the warehouse - ensuring we never run out of stock while still optimising our cash flow and stock balance Build and own relationships with our external suppliers to ensure our high standards are consistently met- driving cost efficiencies, reliability, and quality Manage 3PLs, logistics providers, and shipping partners (e.g. Royal Mail) to ensure on-time, in-full delivery to customers Ensure compliance with our regulatory requirements, working closely with our in-house Quality/Pharmacy team Own and lead risk mitigation across raw materials, packaging, and logistics to ensure uninterrupted customer supply Collaborate cross-functionally across the business to support product launches, market expansions, and operational change projects Lead and project manage from advanced analytics to continuous improvement - to optimise inventory levels, reduce costs, and improve forecast accuracy across our growing product portfolio Own, maintain and improve the systems, tools and data dashboards used across the team to ensure we continue to meet delivery requirements Manage supply chain cost budgets and KPI reporting - to drive cost optimisation while maintaining quality standards Who you are: Proven experience building and leading supply chain operations in a scale-up, start-up, or fast-paced FMCG environment Expertise across end-to-end supply chain functions: forecasting, procurement, inventory, logistics, and systems Advanced Excel modelling and analytical skills - with expertise in supply chain planning systems, demand forecasting, and inventory optimisation (Beneficical to have SQL skills or motivation to self-serve data) Strong commercial acumen - understands cost drivers, cash flow, and business metrics Exceptional communication, stakeholder management and negotiation skills - internally and externally Experience supporting new product development and launches Comfortable in ambiguity, proactive, and able to turn complex challenges into actionable solutions Experience in regulated industries (pharma, cosmetics, food, etc) Benefits: 25 Days Holiday all the usual Bank Holidays – It's important to take a break and recharge Free Breakfast & Lunch – It’s important you are well fueled for the day so we've got your breakfast and lunch covered. Plus drinks and snacks are available too! Equity – We offer a competitive salary and a generous share award package that means every employee has a stake in the business. We really are all in this together Health and wellbeing focus – We offer a healthcare cash plan, cycle to work schemes plus free healthy breakfast and lunch in the office. We'll be sure to always prioritise your physical and mental health. £500 annual development budget for any learning, training and development opportunities. Courses, books, software – if it helps you in your role, we’ll help you get it. For working parents, we’re proud to offer assistance, helping you save on nursery fees. The workplace nursery benefit allows you to save tax and National Insurance on the full cost of your nursery fees each month. Culture club – Our culture club team meets every week to make sure we celebrate our big wins and milestones too, with parties, surprises and more. You’ll get highly discounted Skin Me products for you, and 10 friends family too. Generous employee referral scheme, if you know more fabulous people refer them to work with us too and you’ll get a bonus when they pass probation. More about Skin Me: There’s a huge problem in the world of skincare: people struggle with more than just how their skin looks. They also worry about how it makes them feel and how to manage it long-term. We’re on a mission to change that. The truth is that achieving your best skin isn’t complicated. The secret? Using a stripped back routine with the best combination of active ingredients for your skin goals. The right products and knowledge make it possible to tackle everything from fine lines and wrinkles to adult acne, rosacea and pigmentation. We’re united in the belief that everyone should have access to expert advice, treatment plans and ingredients that work – minus the big price tag and the long dermatologist waitlist. Skin Me is a mission-driven start-up, building a pioneering online dermatology service powered by experts. We take customers through a simple online medical consultation and our prescribers formulate custom treatments that can’t be bought on the high street. Each one is personalised to the individual’s skin goals. It arrives in their letterbox each month and evolves alongside their skin – because everyone’s skin is different and no two journeys are the same. Skin Me recently secured £10 million in a series B funding round, reflecting the growing interest in expert-approved skincare. We’ve raised funding from some of the best-known direct-to-consumer entrepreneurs and VCs, including Octopus Ventures. Our highly experienced founding team comes from the likes of Facebook, Charlotte Tilbury, Tails.com and Graze.com. Our journey has just begun and we’d love for you to join us as we change the face of skincare! Think you’re up for the challenge?